IP communications platform
Interactive Intelligence has integrated its all-in-one IP communications platform with Microsoft OCS 2007. The integration is designed to help organisations communicate more effectively by adding contact centre and IP telephony functionality to OCS environments.
The platform offers multi-channel skills-based routing, call and screen recording, an operator console interface, workforce management and reporting systems. The integration also offers the ability to exchange instant messages (IM) between the two systems using OCS’s secure IM engine through a common enterprise-wide user directory.
The combined solution provides contact centre and IP telephony applications, a common company directory and administration for user provisioning.
Users of the two systems can share information and communicate with one another in real time.
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