CSC to form global ServiceNow practice


By Dylan Bushell-Embling
Wednesday, 31 August, 2016


CSC to form global ServiceNow practice

IT service provider CSC is merging three of its recent acquisitions, including Australia’s UXC Keystone, to form a global ServiceNow practice.

CSC, which acquired UXC in March, announced plans for UXC Keystone, Fruition Partners and Aspediens to jointly form the new practice. CSC acquired Fruition Partners in August last year and Aspediens last month.

As part of the restructuring, UXC Keystone and Aspediens will be brought under the Fruition Partners banner to establish a global ServiceNow integrator with operations in Australia and New Zealand as well as North America, the UK and Europe.

The combined team will have 300 certified ServiceNow consultants, 100 implementation specialists and more than 1200 ServiceNow customers.

UXC Keystone is already the largest ServiceNow partner in Asia–Pacific, and the only one from the region to have achieved Master Solutions Partner status.

In other local ServiceNow news, trans-Tasman communications technology, consulting and managed services specialist Pyrios has selected the platform to support a business and customer experience transformation.

Pyrios has become the first ServiceNow customer to implement an externally facing customer service management (CSM) system in the Australia and New Zealand region.

Pyrios is conducting the transformation in two phases, with KPMG managing the project. In the first phase, Pyrios is deploying a tailored toolset designed to improve efficiencies in its network operation centre. In the second phase, Pyrios will improve the functionality of the system.

“We see ourselves not only administering the ServiceNow platform but also developing and customising applications to optimise our service offering for customers,” Pyrios CEO Robyn O’Reilly said.

“This will include automation of contract renewals, customer self-service portals and the option to integrate with a customer’s service management platform thereby providing end-to-end visibility of service requests.”

Image courtesy ServiceNow.

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