Cyara updates its new chatbot testing tool

Melbourne-based Cyara has enhanced its Cyara Botium chatbot testing and assurance tool weeks after completing the acquisition of Botium and the platform.

The new release introduces features including AI-powered data and test generation based on a natural language model, allowing organisations to quickly create relevant examples of intents and utterances in order to thoroughly train and test their chatbots.

The platform now also supports an increased capacity for parallel test executions to allow chatbot development teams to stress test their tools, as well as the ability to test bots in the interactive voice response channel and in other voice environments.

To improve the platform’s ability to ensure regulatory compliance, the new release also includes multi-language General Data Protection Regulation (GDPR) testing for compliance with EU security protocols.

Other new features include security protocols, customisable reporting templates and single sign on user authentication.

Cyara Senior Director of Digital Christoph Börner said testing tools like Cyara Botium are essential to ensuring that chatbots can deliver on the promise of providing consistent, quality, secure experiences for consumers.

“It’s without question that chatbots are delivering benefits to businesses, but it’s imperative that organisations also realise that negative chatbot experiences can lead to chatbots hurting the business more than they help,” he said.

“Cyara Botium has already been a prominent market leader in testing conversational AI and is well ahead of the market needs. The innovative features introduced in this release reinforce our leadership, setting us even further ahead of any competition.”

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