PagerDuty appoints Ingram Micro as Australian reseller

AI-powered operations management software company PagerDuty has arranged to expand its Australian footprint by appointing Ingram Micro as its first and only authorised distributor to the market. Under the agreement, PagerDuty will leverage Ingram Micro’s Xvantage distribution network and partner ecosystem to accelerate adoption of its PagerDuty Operations Cloud platform.

The partnership will improve procurement simplicity for customers, which will also be provided with access to PagerDuty technology across observability, IT service management, security, DevOps and customer service solutions.

Meanwhile Ingram Micro will onboard PagerDuty into its Australian line card and cloud marketplaces, while both companies will collaborate on partner recruitment and developing bundles with adjacent technologies.

PagerDuty VP of Sales Callum Eade said Australia is a priority market for the company. “Australia represents a high-growth, innovation-driven market where organisations are managing increasingly complex, always-on digital environments,” he said.

“By appointing Ingram Micro as our exclusive distributor in the region, we’re strengthening our commitment to partners and customers, delivering a scalable distribution model, deeper enablement and faster access to the PagerDuty Operations Cloud to help enterprises build resilience into their digital operations.”

Ingram Micro GM for Strategy, AI and Emerging Vendors John Brown added that the partnership is a natural fit. “PagerDuty’s leadership in AI-powered digital operations significantly strengthens our portfolio across observability, incident management and DevOps,” he said.

“Together with our Australian partners, we deliver resilient solutions that help local businesses minimise downtime and keep critical systems running reliably.”

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