Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Wednesday, 06 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
Disadvantages of using ‘war rooms’ and the alternative
IT professionals are challenged in more than one way in their dynamic workday: they have to...
Is data fabric the future of data management?
Hybrid cloud deployment models are becoming the new normal for enterprise IT organisations....
Containerised power and cooling modules for data centres
This paper compares standardised data centre facilities to traditional data centres and...
