Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Wednesday, 06 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
What did 1000 IT leaders say about the enterprise of the future?
This recent survey of 1000 global IT decision-makers reveals that businesses worldwide are taking...
8 reasons for going virtual in your data centre — and beyond
Server virtualisation has evolved into a mainstream technology used by data centres worldwide....
Demands and opportunities: organisational transformation
Organisations are facing a tough time in meeting the needs of their ever-demanding...
