Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Wednesday, 06 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
Avoid arc flash hazards, injuries and regulatory fines
Most data centre operators are less familiar with arc flash safety when compared to fire...
Improve service quality and reduce costs by implementing a monitoring solution for your IT resources
Proactive management of IT resources can be achieved only when the right information is in...
Software-defined networking — the future of network management?
Data networking is evolving rapidly. As technology improves, user expectations increase, and...
