Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Wednesday, 06 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
Top 5 malware trends for 2014 and how to combat them
This paper discusses the top five malware trends to watch out...
Big data architecture provides a 360° view
Most companies already use some kind of data collection and analysis tools to receive...
Data management best practices for first-rate analytics
Unpolluted data is core to a successful business, particularly one that relies on analytics to...
