Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Wednesday, 06 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
How virtualisation can make your disaster recovery plans simpler
Virtualisation can help you to maximise resources and save money at the same time. It can make...
New generation LCD resizing technology
Large-sized LCD displays have limitations – poor aspect ratio, high power consumption and low...
The negative impacts of DC virtualisation — how to rectify
IT virtualisation can have significant consequences on a data centre's physical...
