Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Wednesday, 06 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
Public service strategy for customer engagement
Public service organisations are under pressure to make service delivery to citizens more...
The top 10 reasons hackers love employees — an infographic
Learn about what your organisation is neglecting to help the hackers win.
Optical fibre - unparalleled bandwidth capacity
The requirements for speed and reliability of internet access have never been...
