Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Wednesday, 06 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
Continuous cloud infrastructure, delivering services faster and continuously
This paper looks at continuous cloud infrastructure and examines the technologies involved,...
Enterprise wireless LANs (WLAN): what to expect from 802.11ac
The IEEE 802.11ac standard takes many of the best techniques the Wi-Fi industry has learned...
How to safeguard student data for the future
Explore the challenges that the modern school is facing in safeguarding their data and...
