Automated scheduling and dispatch - how to increase revenue and customer satisfaction
Supplied by Astea International on Wednesday, 06 August, 2014
One of the problems the field service industry faces is how to better optimise resources to deliver more for less. The solution to this problem is to incorporate a technology that automates the entire process of scheduling work orders, dispatching them to field technicians and routing the technicians efficiently from one job to another.
Using an automated solution for scheduling and dispatch can cut the company’s costs by improving key factors such as: number of orders processed, fuel consumption, number of issues resolved on first visit and SLA compliance, while at the same time increasing customer satisfaction.
Modernise Your IT. Unlock Tomorrow’s Opportunities.
[eGuide] How to navigate the challenges of your...
The key to fast and scalable low-code platforms
Low-code platforms are a key strategy of rapid software delivery to win, serve and retain...
Interconnection bandwidth growth to outpace public internet by 2020
The Global Interconnection Index is a new global baseline that tracks, measures and forecasts the...
