Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
Two-factor authentication – 5 points you need to know
Once you have decided to implement two-factor authentication, what is the next step? With the...
The wild, wild west of mobile apps
This white paper covers how mobile device management (MDM) vendors, carriers, service...
7 quick and easy ways to motivate your team
Motivated employees are happier, more productive and have a strong desire to do the best...
