Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
Build a powerful storage cloud service - without complexity
Many organisations find that their large networked storage deployments are siloed or dedicated...
Enterprise wireless LANs (WLAN): what to expect from 802.11ac
The IEEE 802.11ac standard takes many of the best techniques the Wi-Fi industry has learned...
