Remote support is no longer just for IT

Supplied by LogMeIn Australia on Tuesday, 19 May, 2015


Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.

Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.

When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.


Related White Papers

Do you have an industrial-strength wireless network?

Most industrial environments are three to five years behind the carpeted space. The typical...

Advance your SSO strategy to meet changing business needs

Single sign-on (SSO) has long been the go-to technology to ensure convenient password...

Wringing maximum value out of WANs

The rapid rollout of fibre across Australia has significantly reduced internet access costs –...


  • All content Copyright © 2025 Westwick-Farrow Pty Ltd