Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
The 20:20 strategic vision - mobility, digitisation and automation
Technologies in the workplace are evolving: they change to respond to the growing need for...
Smarter Cloud Storage Solutions: an eGuide
Comprising three white papers from leading analyst firms, this eGuide will help save money and...
The 4 greatest challenges for virtual teams
Many teams now collaborate over the global network to bridge their geographic boundaries....
