Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
Modernising IT service management — 2017 study
This Forrester study examines the potential ROI organisations may realise by modernising ITSM,...
Enterprise flash storage that intelligently scales with your demands
Enterprise storage solutions were traditionally difficult to manage and proved inefficient to...
Propel 21st-century public service with digital transformation
Every public sector organisation will make the transition to the cloud in its own time, and in...
