Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
How to bridge the gap between network performance and student experience
Learn how to maximise your user and IT experiences...
How to harness your physical infrastructure at software speed
Learn how automated, interconnected bare metal...
Stop savvy crims from subverting SSL encryption
SSL encryption is a key security component of the modern internet, but cybercriminals have...
