Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
Bring-your-own-applications: set to transform the web meeting space
A prominent trend reshaping the web conferencing market is the rapid uptake of...
On-premise or cloud – the VC hosting debate
Videoconferencing offers an impressive value proposition: improved collaboration between...
Online strategies to optimise efficiency in government IT
Organisations are saving 14% of their budgets as an outcome of cloud adoption (Gartner...
