Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
How to harness IoT and big data to stretch profit margins
Discover how the Internet of Things (IoT) impacts your organisation. Learn how to use IoT and...
Genuine savings from your private cloud - an IT transformation story
One company’s journey to a private cloud infrastructure provides a blueprint for mid-market...
Tech tips to keep customers coming back
In this extensive report you’ll find out how over 300 experts’ current strategies for customer...
