Remote support is no longer just for IT

Supplied by LogMeIn Australia on Tuesday, 19 May, 2015


Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.

Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.

When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.


Related White Papers

How to protect the added access points in your business from cyber threats

In the post-COVID hybrid working environment...

Cloud Integration for Hybrid IT

Access this white paper to learn about a Cloud Integration Reference Architecture based on...

How application whitelisting can diminish cybercrime

The Australian Signals Directorate identifies application whitelisting as the most...


  • All content Copyright © 2025 Westwick-Farrow Pty Ltd