Remote support is no longer just for IT
Supplied by LogMeIn Australia on Tuesday, 19 May, 2015
Remote support is one of the most popular technologies in use by members of the Technology Services Industry Association. In the field service segment, 69% of companies have adopted the technology and 29% have invested in remote support this year.
Originally developed for providing IT support, remote support technology can allow field technicians to access customer equipment to troubleshoot problems before heading on site - in some cases avoiding the need for a trip altogether.
When selecting a remote support solution to deploy, it is important to consider factors including deployment model, connection time and security functionality.
8 key questions when considering outsourced security services
Companies are increasingly outsourcing their security functions and becoming more profitable...
Closing the circle: how to get manageable endpoint, mobile device and web security together
In today’s world of employees spending hours online every day with multiple devices, we should...
