Seven ways to deliver a superior customer experience now

Supplied by Information Builders on Friday, 30 August, 2013


Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.


Related White Papers

Edge computing tips for next-level infrastructure

Learn about a new model that involves an...

Your essential guide to RS-422 and RS-485 systems

Learn about the main elements of an RS-422 and RS-485 system.

5 steps for optimum IT service availability

Too many DCs use the same legacy backup application they have used for the last 10 years. Data...


  • All content Copyright © 2025 Westwick-Farrow Pty Ltd