Seven ways to deliver a superior customer experience now

Supplied by Information Builders on Friday, 30 August, 2013


Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.


Related White Papers

Practical considerations for implementing prefabricated data centres

Implementing prefabricated modular data centres results in well-understood benefits including...

How to harness IoT for profit and efficiency

In 2016, targeting IoT and utilising advanced technology is a key strategy for future business...

The solution for effective mobile workforce management

As companies become increasingly mobile, managers need solutions to optimise their management...


  • All content Copyright © 2026 Westwick-Farrow Pty Ltd