Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Delivering personalised patient experiences with the cloud — an eBook
Learn more about the different use cases and approaches your organisation can take to integrate...
Privileged user activity auditing: the missing link for enterprise compliance and security
User activity auditing is the missing element that enterprises require to improve security,...
Attacking your business processes with soldier apps
Hero apps are highly useful and gain widespread recognition from end users. It's the...
