Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Hyperconvergence for small and medium businesses - an ebook guide
Small and medium-sized businesses need the same IT services as larger companies — but...
Encrypted traffic management for dummies — an eBook
This eBook provides easy-to-understand steps to manage your encrypted traffic. Learn how to...
Do you have an industrial-strength wireless network?
Most industrial environments are three to five years behind the carpeted space. The typical...
