Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
Server virtualisation gains momentum in small businesses, but backup adoption for virtual machines still lags
Server virtualisation is no longer an up-and-coming trend - it’s an established fact of life...
Timeless education: why learning has no expiration date
Learn about the importance of lifelong learning in...
Data centre physical infrastructure: optimising business value
To stay competitive in today’s rapidly changing business world, companies must update the way...
