Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Managing the DC life cycle: how to optimise deployment and operations
For a data centre to be well built and consistently efficient it takes a lot more than a good...
5 steps for optimum IT service availability
Too many DCs use the same legacy backup application they have used for the last 10 years. Data...
Cloud Integration for Hybrid IT
Access this white paper to learn about a Cloud Integration Reference Architecture based on...
