Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Encrypted traffic management for dummies — an eBook
This eBook provides easy-to-understand steps to manage your encrypted traffic. Learn how to...
Demands and opportunities: organisational transformation
Organisations are facing a tough time in meeting the needs of their ever-demanding...
Legal compliance in electronic record keeping
In Australia there is now a complex framework of legislation regulating the retention of...
