Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Simplifying network administration in an Alcatel-Lucent VMware virtual environment
VMware's server virtualisation allows IT organisations to use network computing and storage...
Turn economic turbulence into competitive edge — 30 best practices
Economic uncertainty is a common concern plaguing businesses today. With a rapidly changing...
Cloud-based mobile device security streamlines data protection
Learn why cloud-based security offers superior protection while meeting requirements for...
