Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
How power, growth and cost will change data centres
In an era when the cost of powering venues like data centres completely eclipses other costs,...
Ten cooling solutions to support high-density server deployment
This paper provides 10 approaches for increasing cooling efficiency, cooling capacity and...
Data centre projects: system planning
Data centre implementation or upgrade projects can be simplified by viewing the system...
