Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
Your guide to edge computing
Learn how best to leverage edge computing to grow your business and better engage with your...
Psychology of passwords — password behaviour and best practices
With personal and professional lives merging at...
Start automating your customer-facing processes
With business' under pressure to improve customer experiences without increasing...
