Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
What data centre leaders need to know for a sustainable future
Learn about the drivers of edge computing and the various types of edge computing...
On-premise or cloud – the VC hosting debate
Videoconferencing offers an impressive value proposition: improved collaboration between...
Wringing maximum value out of WANs
The rapid rollout of fibre across Australia has significantly reduced internet access costs –...
