Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
New KVM technology for control rooms and operations centres
KVM systems have long been one of the hidden foundations of a control room. They have...
Surviving and benefiting from the big data deluge
In 2015, big data management and facilitating analytics will become expected core...
The key to simple and successful business transformation
Discover how to close your gap between strategy and execution with business process...
