Seven ways to deliver a superior customer experience now

Supplied by Information Builders on Friday, 30 August, 2013


Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.


Related White Papers

4 foundational steps to build your digital platform

Digital disruption is pushing enterprises to re-architect networks to support new digital...

Gartner’s 2016 predictions for business transformation

Gartner forecasts a critical necessity to explore non-traditional IT development —...

Creating order from chaos in data centres and server rooms

This paper outlines several innovative approaches for dealing with the common chaos in data...


  • All content Copyright © 2025 Westwick-Farrow Pty Ltd