Seven ways to deliver a superior customer experience now

Supplied by Information Builders on Friday, 30 August, 2013


Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.


Related White Papers

5 proven CIO recipes for digital success — an IDC eBook

IDC conducted an extensive survey of more than 1000 IT leaders on how they were executing...

A comprehensive guide to the relative costs and benefits of flash storage

This analysis is designed to help organisations determine the relative costs and benefits of...

Leading expert insights on Australian public safety

A recent industry panel of leading experts in counterterrorism, aviation, utilities and...


  • All content Copyright © 2026 Westwick-Farrow Pty Ltd