Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
A dummies guide to data protection by numbers — an eBook
Quantitative metrics allow you to compare a range of availability and protection...
Strategic insights on increasing service desk revenue — 2017 report
Service desks today have evolved from a cost centre to an innovation catalyst and revenue driver....
The social dimension of business analytics: extracting value from the voice of the customer
Employing tools that incorporate social media analytics into broader enterprise business...
