Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Stop savvy crims from subverting SSL encryption
SSL encryption is a key security component of the modern internet, but cybercriminals have...
How virtualisation can make your disaster recovery plans simpler
Virtualisation can help you to maximise resources and save money at the same time. It can make...
Build a flexible and simple remote support solution while keeping support costs down
According to a recent IDC report, there is a 35% growth in the remote support market - mainly...
