Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Big data analytics deliver smart government decisions
Big data analysis has led to smart government decisions, large productivity increases and...
Wireless access and its rapidly expanding needs
With customers’, employees’ and tenants’ demands ever increasing with bring-your-own-device,...
Network management success stories: an eBook
This eBook comprises three local case studies of network management software, each one...
