Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
AI-driven Wi-Fi takes digital experience honours at Oxford University
Learn how this world-leading university leveraged...
Top 10 mistakes in data centre operations: operating efficient and effective data centres
How can you avoid making major mistakes when operating and maintaining your data centre(s)?...
How to deliver cost-effective fibre connectivity
Fibre connectivity thrives in high bandwidth and long distances, and has complete immunity...
