Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
Simplifying network administration in an Alcatel-Lucent VMware virtual environment
VMware's server virtualisation allows IT organisations to use network computing and storage...
How to bridge the gap between network performance and student experience
Learn how to maximise your user and IT experiences...
How SAAS can benefit your government organisation
Over the past few years there has been a significant shift by government at all levels towards...
