Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
Optimise your rack power for peak efficiency
The ability for data centres to stay up and running requires advanced rack power distribution...
20 private cloud myth busters
Examine 20 of the most asked questions about the private cloud. Discover how to develop a...
