Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Modernising IT service management — 2017 study
This Forrester study examines the potential ROI organisations may realise by modernising ITSM,...
Your guide to establishing a robust mobile security policy
Discover how to develop a solid mobile security policy. Understand the key risks and what...
Ensuring data centre availability for the ‘always-on’ business
Modern data centres, enabled by virtualisation, need a new kind of data protection … the kind...
