Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
The negative impacts of DC virtualisation — how to rectify
IT virtualisation can have significant consequences on a data centre's physical...
Gartner’s 2016 predictions for business transformation
Gartner forecasts a critical necessity to explore non-traditional IT development —...
Identity and access management in the cloud era
Leveraging the cloud to bring cost-effectiveness and efficiency to a company must always be...
