Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
8 key questions when considering outsourced security services
Companies are increasingly outsourcing their security functions and becoming more profitable...
Interconnection bandwidth growth to outpace public internet by 2020
The Global Interconnection Index is a new global baseline that tracks, measures and forecasts the...
