Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Quantitative DC cost analysis: prefabricated vs traditional
This detailed analysis quantifies the capital cost differences of a prefabricated and...
The inevitable extinction of PSTs
IT administrators are responsible for the integrity, security and availability of an...
Building a mission-critical communications network
Organisations requiring CCTV must ensure their mission-critical networks are built with the...
