Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Network management success stories: an eBook
This eBook comprises three local case studies of network management software, each one...
The M-Trends report 2015: cutting-edge cybersecurity research
The M-Trends report for 2015 provides unique insight and analysis on how attackers' motives...
Data management trends in Australian government
This research report provides a snapshot of how Australian government organisations...
