Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
The solutions to your network monitoring challenges
Network monitoring serves as a supplementary, strategically important module in IT...
Use Big Data to discover actionable insights and do more with less
Big data can provide valuable insights for organisations that can drive breakthrough ideas of...
