Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
Edge computing — the future of IT?
Edge Computing is pushing the frontier of computing applications, data and services away from...
How to harness your physical infrastructure at software speed
Learn how automated, interconnected bare metal...
Your essential guide to ransomware
Ransomware is one of the biggest threats for businesses in 2017. As data becomes...
