Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Stop breaches of government data – 4 strategies
The high value of personal information and the ease of its marketability has led to...
The future for IT services management — an IDC report
This IDC insight highlights the growing importance of IT services management (ITSM) in the...
The new integration: application integration in the 21st-century world
Integration has been one of the most powerful approaches to leveraging the value of existing...
