Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Related White Papers
The director’s guide to cyber threats
30% of directors acknowledge that they don’t understand the risks that their organisation faces...
Make your apps run faster with next gen architecture
Networks are becoming overloaded with bottlenecks and missed SLAs. IT budgets are not...
Unlock the power of network visibility for cybersecurity savings
Examine three Use Cases for network visibility to...
