Seven ways to deliver a superior customer experience now
Supplied by Information Builders on Friday, 30 August, 2013
Recent studies confirm that customer service has a profound impact on profitability. Research by Genesys shows that enterprises lose more than $338 billion each year because of defections and abandoned purchases that result from a poor customer experience. When customer service is good, profitability is impacted positively. And that’s not all: companies with high service rankings also perform much better in the stock market, according to the University of Michigan’s Ross School of Business.
Selecting the optimal path to 'private' cloud for maximum ROI
This white paper presents insights into private cloud technology models - integrated...
The 5 most dangerous threats to your data centre today
Possessing the most valuable and visible property of your organisation — your web, DNS,...
How to migrate mobile apps for a competitive advantage
Migrating mobile apps to next-gen platforms is an essential process, if organisations are to meet...
