Users of higher-tier nbn services have tripled in a year

By Dylan Bushell-Embling
Thursday, 04 October, 2018

Users of higher-tier nbn services have tripled in a year

With nbn co’s successful Focus on 50 promotion, designed to stimulate adoption of higher-tier nbn services, due to wrap up at the end of the month, the company has put in place resources to help its retail service provider customers transition to its new wholesale discount bundles.

The Focus on 50 plan offered retail service providers (RSPs) 50 Mbps wholesale access at the prices previously charged for 25 Mbps. It was designed to encourage RSPs to purchase more bandwidth to reduce congestion, while encouraging adoption of 50 Mbps nbn services by passing the discounts on to consumers.

In a blog post, nbn co Executive General Manager of Wholesale Products and Pricing Tom Roets said the promotion has exceeded expectations, with the number of households connected to speed tiers of 50 Mbps and above having grown nearly threefold over the past year to more than 2.1 million.

Meanwhile, average congestion has decreased from five hours per week per user to just one hour per week.

But Roets said nbn co expects congestion levels to fluctuate as the Focus on 50 discount ends on 31 October, and as its service provider customers transition to its new wholesale discount bundles.

To ensure the transition is as smooth as possible, nbn co has established dedicated resources including bulk migration tools and a dedicated support team.

The company plans to continue monitoring congestion experienced by consumers and work with the RSPs to improve the experience during busy periods.

Meanwhile, to encourage the provision of nbn services that suit a wide range of users, nbn co has launched a new wholesale entry-level bundle designed for RSPs to support residential voice-only and basic broadband services, as well as new wholesale bundle discount options for the fixed wireless component of the network.

“Our team remains focused on putting customer experience at the heart of everything we do. We also believe the shift to these new bundle discounts is another step closer to doing our part to provide value, service and connectivity across Australia,” Roets said.

“Consumers should speak with their internet provider about what broadband speeds they can expect during the busy evening hours and if the plan they are on suits their online needs. It’s also important Australians shop around to ensure they are getting the best deal to suit their needs and price point.”

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