MyRepublic fined over nbn speed claims


By Dylan Bushell-Embling
Monday, 23 July, 2018

MyRepublic fined over nbn speed claims

The ACCC has fined Singapore-based nbn retail service provider MyRepublic $25,200 for making allegedly misleading representation about the performance of its services.

An ACCC investigation found that between December 2017 and April this year, MyRepublic had been marketing its services using categories including the ‘nbn 50 speed tier’ and ‘up to nbn 100 speed tier’.

While the advertising included fine print stipulating that the speeds available for customers may be slower than the marketed speeds due to factors including the underlying infrastructure, the ACCC felt that the disclaimers were ineffective as they were not prominent and did not provide clear information.

“We were concerned that MyRepublic’s use of the nbn speed tiers misled consumers to believe they would get broadband speeds of, or close to, 100 Mbps and 50 Mbps during all or almost all of the time, when that wasn’t the case,” ACCC Commissioner Sarah Court said.

“When choosing between broadband services, consumers need accurate information about the performance they should expect, particularly during busy periods. We’ve been very clear with broadband providers about this and reference to the nbn speed tiers alone is not sufficient.”

Due to ACCC action many nbn retail service providers, including Telstra, Optus and TPG, have already agreed to compensate customers who had been sold nbn speed plans their infrastructure was incapable of achieving.

Image credit: ©iStockphoto.com/DNY59

Please follow us and share on Twitter and Facebook. You can also subscribe for FREE to our weekly newsletter and quarterly magazine.

Related News

Switch, Cradlepoint team to target Aussie businesses

Managed service provider Switch is working with networking solutions company Cradlepoint to...

Telstra to spend $24m to expand Pilbara network

Telstra has revealed plans to invest $24m to expand its fibre infrastructure in WA's Pilbara...

Uninterrupted connectivity in solar race challenge

Cradlepoint is providing connectivity for the UNSW Sunswift 7 solar race car, as it competes in...


  • All content Copyright © 2024 Westwick-Farrow Pty Ltd