Orro lands Flight Centre Travel Group

Wednesday, 01 February, 2023

Orro lands Flight Centre Travel Group

Digital infrastructure provider Orro has announced a three-year partnership with Flight Centre Travel Group (FCTG) for management of the organisation’s retail shop network connectivity.

FCTG offers leisure and corporate travel services in 26 countries, making it one of the world’s largest travel groups. Under Orro’s management, FCTG will move from away from a traditional network topology, which will deliver high redundancy, improved network visibility and reduced network connectivity costs. The timing of the deal corresponds with increasing demand for travel services.

“Strengthening our network is critical to delivering on Flight Centre’s strategic objective of being the world’s best omnichannel provider of corporate and leisure travel services. The Orro managed network allows us to reduce operational costs, whilst at the same time investing in technology and products to drive future business growth,” said Chris Locke, CIO at FCTG.

Phase one of the program included transitioning the company’s Australian retail network connectivity across 427 sites, as well as building improved redundancy via the nbn and 4G.

The network change comes amongst the lowering of travel restrictions and renewed confidence amongst travellers. The faster, more stable connectivity will allow FCTG to provide new and optimised digital services for business and consumer travellers, as well as its shop network and partners.

Management of the network will be out of Orro’s Network Operations Centre and will utilise the company’s worldwide monitoring and support centres. The solution will also offer a greater degree of network visibility and control, by consolidating the management of FCTG’s underlying telco data suppliers into one portal through Orro’s One Touch Control network management platform.

The platform’s highly integrated network management approach gives the business real-time status of network performance and proactive alerts on hardware health and network performance for utilisation, latency, packet loss and jitter across all network legs.

Image credit: iStock.com/Prostock-Studio

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