Pitney Bowes hit by ransomware attack

By Dylan Bushell-Embling
Wednesday, 16 October, 2019

Pitney Bowes hit by ransomware attack

Logistics and e-commerce technology company Pitney Bowes has disclosed it has fallen victim to a ransomware attack affecting some of its systems.

The attack disrupted customer access to some of the company’s services, but Pitney Bowes has uncovered no evidence that any customer or employee data was compromised or that any is at risk, the company said.

“Our technical team is working to restore the affected systems, and it is working closely with third-party consultants to address this matter, Pitney Bowes said in a statement.

“We are considering all options to expedite this process and we appreciate our customers’ patience as we work toward a resolution.”

The attack is affecting the company’s mailing system and online accounting reports. Some customer-facing services have been impacted, for example, clients with postage meters are currently unable to refill their meters, upload transactions on their mailing machine or retrieve accounting reports.

Some features of the company’s Mail360 and MIPro Licensing products have also been impacted, as have the company’s Fulfillment, Delivery and Returns clients.

Pitney Bowes is working to restore the encrypted systems and the availability of services. The company has assembled its in-house Enterprise Outage Response Team to address the situation, and it is working with third-party security experts to resolve the issues.

Image credit: ©iStockphoto.com/Vlad Kochelaevskiy

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