ACMA's nbn migration rules welcomed by industry

Wednesday, 11 April, 2018

ACMA's nbn migration rules welcomed by industry

New draft regulations on nbn migration have been released by the Australian Communications and Media Authority (ACMA).

The telecommunications industry has welcomed the release of new regulatory instruments relating to consumer information and protections during the migration process.

Communications Alliance Director Program Management Christiane Gillespie-Jones said its industry members would digest the detail of the draft standards and provide feedback to the ACMA on the practicalities and cost implications of implementing the new rules.

Industry members have already expressed concern about the level of prescription within the draft Standards and Determination, including the flow-on costs for consumers.

Gillespie-Jones said that the prescriptive advertising provisions in the draft Consumer Information Standard were challenging, and industry would be consulting with the ACMA and ACCC on how the new rules would relate to the ACCC’s Industry Guidance on Broadband Speed Claims.

Industry also raised concerns about the practicality of connecting consumers to legacy services and is considering if this constitutes the most efficient method to provide consumers with ongoing internet access during migration.

“Also, the requirement to respond to consumers’ speed concerns within one working day will add to costs. Providers support testing speeds in response to a consumer request, but the strict timeline proposed in the draft Determination is likely to require additional staff and lead to higher costs for consumers,” said Gillespie-Jones.

She also emphasised that industry fully supported the ACMA’s efforts to improve the migration experience and provide consumers with appropriate information on their nbn services.

Image credit: ©

Follow us on Twitter and Facebook

Related News

North America leads 5G migration: GSMA

According to a new study, nearly half of all mobile connections in North America will be running...

Australian businesses have a Wi-Fi outage per month

Nearly all Australian respondents to a Ruckus Networks survey report experiencing at least one...

5G success depends on streamlined policies

The benefits of 5G will be severely compromised if the challenges of siting for outdoor cells are...

  • All content Copyright © 2018 Westwick-Farrow Pty Ltd