Convergence > Call centres/contact centres

Hornsby Shire Council deploys customer interaction centre

15 December, 2009

Hornsby Shire Council has completed the deployment of a 20-site, 500-seat unified communications solution using the Interactive Intelligence Customer Interaction Centre (CIC) application suite.

SaaS revitalises credit union call centre

13 October, 2009 by

Qantas Staff Credit Union (QSCU) has used IPscape, the Australian software as a service (SaaS) contact centre provider, to revitalise its Sydney-based call centre.

Contact manager with social networking tools

15 September, 2009 by

Sage has announced the availability of the ACT! by Sage 2010 contact and customer manager. ACT! allows small to medium business to organise all the details of their customer relationships in one place to improve marketing effectiveness, attract customers and create more value from existing relationships.

Contact centre application suite

15 September, 2009 by

ShoreTel has released the Contact Center 5.1 application suite designed for high-performance and highly available inbound and outbound multimedia contact centres.

Speech recognition helps sell pizzas

17 July, 2009 by

When Hell Pizza managing director Mike Hird first contemplated launching the New Zealand pizza franchise concept into the Queensland market, he knew that success was about getting noticed fast.

ATA backs proposed anti-offshoring bill

07 April, 2009

Stopping offshoring contact centres is the subject of Senator Steve Fielding's bill and it has the support of the ATA.

Contact centre software improves customer service

14 January, 2009 by

New Zealand firm Datacom has improved its customer service by replacing existing hardware-based call centre technology with IP-based contact centre automation software.

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