Hornsby Shire Council has completed the deployment of a 20-site, 500-seat unified communications solution using the Interactive Intelligence Customer Interaction Centre (CIC) application suite.
Qantas Staff Credit Union (QSCU) has used IPscape, the Australian software as a service (SaaS) contact centre provider, to revitalise its Sydney-based call centre.
ShoreTel has released the Contact Center 5.1 application suite designed for high-performance and highly available inbound and outbound multimedia contact centres.
Sage has announced the availability of the ACT! by Sage 2010 contact and customer manager. ACT! allows small to medium business to organise all the details of their customer relationships in one place to improve marketing effectiveness, attract customers and create more value from existing relationships.
When Hell Pizza managing director Mike Hird first contemplated launching the New Zealand pizza franchise concept into the Queensland market, he knew that success was about getting noticed fast.
Stopping offshoring contact centres is the subject of Senator Steve Fielding's bill and it has the support of the ATA.
New Zealand firm Datacom has improved its customer service by replacing existing hardware-based call centre technology with IP-based contact centre automation software.