Help desk software is an essential component of running an effective IT organisation. SolarWinds Web Help Desk is a cross-platform, web-based solution that allows IT professionals to remove complexity from their IT service processes and to improve service to their end users through practical, flexible tools.
VSS Monitoring has announced that it has earned the 2012 Global Competitive Strategy Leadership Award in the infrastructure packet broker market from Frost & Sullivan. VSS Monitoring was recognised with this independent, third-party award due to its leading technical innovation, differentiated product offerings, extensive customer base and ROI/cost savings.
The $1.95 billion, federally funded Ipswich motorway upgrade included a requirement to monitor more than 40 communication cabinets for both physical security and environmental changes, such as flooding.
Australian company Barbador has joined the Google Cloud Platform Partner Program as a services partner. The move will allow the company to help clients develop solutions based on Google’s cloud platform.
All too often, IT workers are handed a messy and mysterious IT system devised by someone else, a system with no rational structure, little documentation and no explanation of how it got so bad. Conway’s Law can help explain how the system got to that point and help to avoid making similar mistakes in the future. Justin Butcher, Analyst at IBRS, explains.
Ten years ago, the concept of subscribing to a service was a novel approach in the software industry. Now, with the increasing popularity of software as a service, the subscription model has become mainstream, giving rise to the subscription economy. Merri Mack explains the concepts behind the subscription economy and explores some of its ramifications.
Pronto Software has launched a carbon tracking application that allows users to monitor carbon consumption and output across a range of business operations and sectors.
BlinkMobile has announced the launch of its international language version of the Blink Mobility Platform. The Mobile Enterprise Application Platform (MEAP) is a cloud-based solution that enables enterprise-sized organisations to design, build, deploy and manage mobile services for internal and external users.
The number of outsourced home agents will double by 2015 thanks to innovations around security, vertical market expansion and forays beyond the traditional US market, according to analyst firm Ovum.
The federal government will provide $15.2 million to 36 communities across Australia to help establish local NBN training services, as part of its Digital Hubs and Digital Enterprises program.
With all the talk of consumer social networking tools in the enterprise, it’s easy to forget that there’s a whole world of social networking software designed specifically for use within the enterprise. Andrew Collins explains the difference between consumer and enterprise social networking software.
Microsoft has acquired Yammer for US$1.2 billion, in order to gain inroads into the enterprise social networking market. The move follows a recent trend in enterprise software, with many vendors adding social elements to their products, seeking to tap into the strong consumer appetite for social networking.
Australia’s National Broadband Network will grow increasingly important in the years approaching 2050, according to a new report from IBIS. The report, ‘A Snapshot of Australia’s Digital future to 2050’, also predicts the demise of newspaper publishing, free-to-air TV and the term ‘employee’.
In 2011, IT analysis firm IDC estimated the Australian Business Intelligence (BI) software market generated $324.12 million in software licensing and maintenance revenue. This has resulted in a revenue growth of 5.4% from 2010 to 2011 and is forecast to grow at 8.0% CAGR between 2011 to 2016.
Lexmark International today announced it has joined the Australia and New Zealand Recycling Platform (ANZRP) as a founding member. As a member of ANZRP, Lexmark will be compliant with the federal government’s new National Television and Computer Recycling Scheme, due to begin in July 2012.