IT Management

New federal customer service instrument targets tardy telcos

10 August, 2011

Australian telcos may have to lift their levels of customer service, following the federal government’s announcement of an instrument to enforce the Customer Service Guarantee (CSG) standard, in order to better protect telecommunications users.

Conroy calls for comment on Digital Hubs, Digital Enterprise draft guidelines

08 August, 2011

The Australian federal government has called for public comments on draft program guidelines for the Digital Hubs and Digital Enterprise programs. The programs are intended to provide guidance on making the most of the National Broadband Network (NBN).

Big data? Big database technologies

05 August, 2011 by Guy Harrison*

As organisations continue to horde massive volumes of data for analysis - producing so-called ‘big data’ - database management technology must evolve to keep up with the challenge. Guy Harrison, head honcho of R&D at Quest Software, explains the technologies that can help cope with these massive data volumes.

NBN goes live in Melbourne

04 August, 2011

The Melbourne suburb of Brunswick became the first metropolitan area in Australia to feature National Broadband Network (NBN) coverage today, as Prime Minister Julia Gillard activated the network in the area.

Details emerge on Telecom NZ structural separation

26 July, 2011

Telecom New Zealand has released specifics of its proposed structural separation, which would allow its infrastructure business, Chorus, to participate in the country’s Ultra-Fast Broadband (UFB) initiative.

Mining consultancy suite on business software

15 July, 2011

KRC Mining Consultants has implemented a suite of Oracle software spanning enterprise resource planning, human resources, financials, document management and project management.

Laptop’s rugged charm wins over Barwon Water

14 July, 2011

Victoria’s largest regional urban water corporation, Barwon Region Water Corporation, has deployed 45 rugged laptops across its maintenance vehicles.

Refined Convergence Review document highlights deregulation

07 July, 2011

The Convergence Review Committee has released a refined version of its framing paper - calling the new document an ‘emerging issues paper’ - following a period of public consultation on the initial paper.

Interactive Intelligence absorbs reseller CallTime Solutions

06 July, 2011

Unified communications vendor Interactive Intelligence has acquired CallTime Solutions, an Australian reseller of the vendor’s software.

Eftel completes ClubTelco acquisition

04 July, 2011

Australian telecommunications provider Eftel has successfully completed its purchase of ClubTelco, with the combined companies turning over more than $1 million a week from their 120,000 active accounts.

Creating a social media strategy

01 July, 2011 by Andrew Collins

Learn how to use social media tools like Facebook, Twitter and LinkedIn as a medium for customer service and support. Andrew Collins takes a look at how your social media customer support channel should operate, how to encourage community growth and which department inside your organisation should take responsibility for social media.

Telstra and Optus to participate in NBN

23 June, 2011

In two separate deals announced recently, Telstra and Optus revealed they would each migrate customers from their broadband networks to the NBN (National Broadband Network).

Progress Responsive Process Management (RPM) R2.0 suite software

21 June, 2011

Progress Responsive Process Management (RPM) R2.0 suite software allows enterprises to make changes in their business operations in response to patterns indicating impending business events, such as opportunities and threats.

Limit remote working to preserve employee sanity

21 June, 2011

A new survey has found that Australian employees use remote working technologies while on holidays and in their own time. Companies should limit the use of these tools in order to preserve employees’ personal time.

National e-waste scheme a step closer

20 June, 2011

Australia may soon have a national e-waste recycling scheme, with the passing of a Product Stewardship Bill in the Senate last week.

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