IT Management

ECM, case management & the customer service Holy Grail

05 December, 2012 by Tass Melissinos, Manager, Enterprise Content Management Solutions, IBM Australia and New Zealand | Supplied by: IBM Australia (Software Group)

Do our enterprise content management systems and our business use work together or get in each other’s way? Great benefits can be derived by integrating content capture and distribution coherently rather than relying on brute force to make ECM deliver the best possible customer service.


Yellowfin Storyboard business intelligence presentation software

03 December, 2012 | Supplied by: Yellowfin Australia

Storyboard is a presentation and collaboration platform for business intelligence (BI). It offers an interactive PowerPoint-style presentation module for BI content.


Melbourne IT to sell business units; Samsung and Dell printers remotely exploitable; Feds launch Warrnambool exchange fire inquiry

03 December, 2012 by Andrew Collins

Andrew Collins looks at the big stories in IT from the last seven days, including Melbourne IT’s latest strategy to turn around its recent tradings slump, a vulnerability in some Samsung and Dell-branded printers that could allow attackers access to your network and the launch of an inquiry into the recent destruction of Telstra’s Warrnambool telephone exchange.


Why Windows 8 will succeed

30 November, 2012 by Anthony Caruana | Supplied by: Microsoft Pty Ltd

There are many Windows 8 naysayers out there. But have they got it wrong?


Beware social media snake oil salesmen

20 November, 2012 by Andrew Collins

The explosion of social media has given rise to the self-styled social media strategist. But with no formal qualification system in place for social media experts, you should be careful whose social media advice you trust.


SAS High-Performance Marketing Optimization analytics

20 November, 2012 | Supplied by: SAS Institute Australia Pty Limited

SAS High-Performance Marketing Optimization applies analytics to tens of millions of rows of customer data to help marketers solve complex business issues such as how to maximise profit, enforce contact policies and stay within budget.


Is big data worth the effort?

13 November, 2012 by Anthony Caruana

Despite all the hype surrounding this topic, I’m going to suggest that the entire big data phenomenon is not only overhyped but an evolution rather than revolution.


The strong and the weak: the problem with artificial intelligence

13 November, 2012 by Andrew Collins

While popular science fiction considers the main question around artificial intelligence to be how will we overthrow our eventual machine oppressors?, many academics are not even sure true AI is possible. Dr Kevin Korb, a Reader at Melbourne’s Monash University, will give a seminar on this topic later this week.


How DHHS saves up to $200K annually with insourcing and enterprise software

13 November, 2012 by Andrew Collins | Supplied by: TechnologyOne

Charged with saving $100 million, Tasmania’s Department of Health and Human Services (DHHS) has brought previously outsourced solutions back in-house, using its existing enterprise software to develop internal solutions.


Print savings impact bottom line

08 November, 2012 by Anthony Caruana

Anthony Caruana, editor of Technology Decisions magazine and IT manager at a Melbourne school, explains how he rejuvenated his company’s managed printer contracts, realising significant cost savings in the process.


Vodafone to slash 500 jobs; Microsoft faces Windows 8 lawsuit; UK judges punish Apple

06 November, 2012 by Andrew Collins

Andrew Collins looks at the biggest IT stories from the last seven days, including big staff cuts at Vodafone Australia, a patent infringement lawsuit aimed at Microsoft’s Windows 8 interface and Apple’s defiance of a UK court.


Migrating to SharePoint 2013

30 October, 2012 by Chris McNulty, strategic product manager, Quest Software

SharePoint is a powerful tool for enterprise collaboration - when used well. With the release of SharePoint 2013 pending, now is a good time to examine your organisation’s use of the tool, and the merits of migrating to the new version.


PowerCenter Big Data Edition data analytics

30 October, 2012 | Supplied by: Informatica Australia Pty Ltd

Informatica PowerCenter Big Data Edition helps enterprises augment traditional transactional data with social, mobile, cloud and machine data.


The data centre of the next decade

25 October, 2012 by Anthony Caruana

We are in the middle of the third great revolution of technology delivery. The ages of the mainframe and the PC are quite dead. Anthony Caruana looks to the future and ponders the question: what will your data centre look like in 2025?


Software AG webMethods 9.0 big data management product suite

23 October, 2012 | Supplied by: Software AG

The webMethods 9.0 suite combines management of big data from multiple sources with automated business processes and applications deployed in the cloud, on mobile devices or in-house.


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