Atlassian unveils product updates to boost collaboration

Atlassian Corporation, a provider of team collaboration software, has unveiled new innovations to connect the work happening across all parts of an organisation. The innovations include Point A, an Atlassian program to create new products in collaboration with customers, and Jira Work Management, a new product that brings the power of Jira to non-technical teams.

Mike Cannon-Brookes, co-founder and co-CEO of Atlassian, described Point A as a “game changer” for the company, adding that it will enable the company to deliver leading innovation at a fast pace with its customers, on cloud.

“We are building products to truly empower the modern enterprise. Our expansion into business teams with Jira Work Management means every team across an organisation can now unlock the power of Jira,” said Cannon-Brookes.

Point A is a new program that brings customers into collaboration with Atlassian product development teams, to build products designed to power the future of teamwork. Point A leverages Atlassian’s investment in its cloud platform to deliver cross-product capabilities — such as unified search and common user interfaces — and speeds up the process of new product development.

Each Point A product evolves with customer feedback, so that the end result meets the needs of customers by solving their most pressing work challenges. By internally fast-tracking promising ideas and vetting early versions with users, customers get value from Atlassian’s Point A products from the beginning.

The Point A program includes the launch of five products: Jira Work Management, Jira Product Discovery, Team Central, Compass and Halp.

Jira Work Management enables business teams to manage their projects and connect with their technical counterparts, thereby managing their work with structure and consistency.

Jira Product Discovery is a product management tool designed to help product managers build what matters by serving as the place to capture insights and opportunities, prioritise impact and engage teams around product plans. Jira Product Discovery is available as an early-access alpha release.

Team Central helps teams connect and communicate progress as frequently as required. It also enables teams to create an organised home where they can track goals and share status updates; it is available as a beta release.

Compass enables software development teams to manage digital services across their organisation, improve their processes and adopt better ways of working together. Compass is available as an early-access alpha release.

Halp is a modern ticketing help desk that integrates with Slack and Microsoft teams, making request management conversational for everyone throughout an organisation.

With Jira Software, Jira Service Management and the introduction of Jira Work Management, Atlassian offers three Jira products that address the needs of teams across the organisation. This enables autonomy and transparency for individual teams, while powering alignment across projects and people in the organisation with Jira as a backbone.

Atlassian also announced updates for Jira Software and Jira Service Management. A new preconfigured Jira Product called ‘Open DevOps’ is a development experience built on Jira that combines Atlassian products and leading partner offerings, such as GitHub and GitLab. The tools in Open DevOps are automatically connected and ready to help customers take their idea from backlog to operational code.

Atlassian has also boosted Jira Service Management with the acquisition of ThinkTilt, the maker of ProForma — a no-code/low-code form builder for Jira. ThinkTilt lets IT teams create dynamic cascading forms within Jira that help them provide great service experiences for any team.

Jira Service Management also introduced a number of new features, including an embedded knowledge base powered by Confluence, more portal customisation options and the ability to democratise service management by delegating administration permissions. These updates are designed to help IT power service management across an enterprise and enable every team to operate at a high velocity.

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