94% of Aussie workers frustrated with inadequate tech

More than nine in 10 (94%) Australian employees report experiencing frustration due to inadequate workplace technology to support hybrid work, according to research published by Freshworks.

The research, conducted by Censuswide in multiple markets including Australia, found that over 90% of Australian employees would consider looking for a new employer if their current job does not provide access to the tools and technology they need to do their job well.

Meanwhile, nearly all (96%) employees expect an immediate response from the IT department when confronted by technology issues, the research found.

Employers recognise these concerns, with nine in 10 Australian business leaders agreeing that good technology is essential to winning the war on talent.

Globally, 44% of employees are considering changing jobs, and more than half (57%) say their current software makes them less productive. Meanwhile, 49% of employees surveyed report that inadequate workplace technology causes them to feel stressed and 48% claim it has negatively impacted their mental health.

Freshworks CMO Stacey Epstein said the results demonstrate that software used in the workplace is not keeping pace with rising employee expectations.

“Our report reveals that sticking with bloated, legacy platforms is materially hurting productivity and the employee experience,” she said.

“This technological inertia couldn’t come at a worse time, as organisations all over the world are battling to keep a handle on both talent shortages and economic uncertainty, creating threats on two fronts.”

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