AI co-workers to work more than humans by 2025: report

AI is on the cusp of evolving beyond tools to robot teammates, according to AI expert Catriona Wallace.

ServiceNow has partnered with Wallace to publish a report exploring the technology trends and cultural shifts expected to influence Australia’s workplaces over the next 10 years.

According to the report, widespread digital assistants will be in use across Australian workplaces by as early as 2025, with digital employees considered intelligent, valuable co-workers, and machines spending more time completing work than humans.

The adoption of AI in the workplace will also result in the rise of a hyper-personalisation trend for both employees and customers, with workers prioritising self-care and taking ‘me time’ more frequently while AI completes their tasks.

Wallace is also predicting that AI ethics will soon move from an academic discussion to business strategy, with employees and customers choosing brands that can demonstrate ethics, accessibility and fairness in the use of the technology.

Finally, employers are expected to embrace a ‘divided we stand, united we work’ philosophy, Wallace said, with a policy of ensuring employees agree to disagree on societal issues like vaccinations, climate change, pandemics and technology.

Each of these trends will be underpinned and enabled by the rapid development of AI, Wallace said. “Over the next decade, AI will become even more widespread in life and work; in fact, we will interact with it hundreds of times a day, including when we’re sleeping,” she said.

Image credit: ©stock.adobe.com/au/chombosan