Fujitsu, ServiceNow enter expanded partnership

ServiceNow Australia Pty Ltd

By Dylan Bushell-Embling
Monday, 13 May, 2024

Fujitsu, ServiceNow enter expanded partnership

Fujitsu has expanded its partnership with ServiceNow to encompass the launch of cross-industry solutions, as well as a new Fujitsu-ServiceNow Innovation Centre.

The companies have agreed to develop automation-based tools, with the first joint solutions to target the manufacturing sector. Initial products to be developed under the partnership will include solutions to manage Engineering Chain Management (ECM) and Supply Chain Management (SCM) operations.

As part of the collaboration, the companies also plan to launch the Fujitsu-ServiceNow Innovation Centre in Kawasaki City, Japan, in the second half of the year. The centre will focus on collaborating on new solutions for customers, as well as developing joint marketing activities and mutual human resource development.

These efforts will initially focus on cloud-based offerings combining ServiceNow’s portfolio with the Fujitsu Uvance business model, which aims to grow businesses and solve societal issues.

ServiceNow Chairman and CEO Bill McDermott said the partnership is expected to highly benefit both companies. “Enterprises worldwide need a digital business model that frees up resources to fuel innovation. This presents a massive opportunity for our partnership with Fujitsu,” he said.

“ServiceNow’s innovative, AI-first platform alongside Fujitsu’s deep industry expertise and global scale will bring incredible value to our customers, turning their most complex operational challenges into opportunities for growth.”

Fujitsu VP and COO for Uvance Yoshinami Takahashi added that the company has already been working with customers to improve a wide range of business and societal challenges using the ServiceNow platform.

“As we embark on this new strategic partnership with ServiceNow, we will deepen the integration of our respective technologies and practical knowledge, including in areas like generative AI, as part of our efforts to develop a digital society, one of Fujitsu's materialities,” he said. “The new cross-industry offerings created through this partnership will provide even greater value to more customers and society.”

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