TIO welcomes ACMA plan to reduce scam calls

A government initiative aimed at reducing scam phone calls has been welcomed by the Telecommunications Industry Ombudsman.

The Australian Communications and Media Authority has released the terms of reference to explore ways to disrupt scam activity on telecommunications networks.

A recently published TIO systemic investigation into mobile phone fraud highlighted some of the methods scammers are employing to impersonate consumers, deceive mobile service providers and steal consumers’ mobile numbers. In some cases consumers reported having their bank accounts drained and identities stolen, leading to financial loss and emotional harm.

“Having access to phone and internet services is an important part of daily life for all Australians. Scammers take advantage of our need to be connected, and this is an issue for both the telco industry and consumers,” said Ombudsman Judi Jones.

“Yesterday’s announcement by the ACMA and supporting agencies is a positive step toward protecting our telecommunications networks and we look forward to contributing to this project.”

Image credit: ©Scott Griessel/Dollar Photo Club

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