TIO welcomes telco consumer standards

The Telecommunications Industry Ombudsman has said that it welcomes the ACMA’s Consumer Information Standards announced last week.

“We welcome ACMA’s enforceable standards to improve the customer experience when migrating to a service delivered over the nbn,” said TIO Executive Director of Dispute Resolution and Deputy Ombudsman Diane Carmody.

The ACMA has instructed nbn retail service providers to step up to ensure customers are not left without service during the migration process, and to provide better information to customers.

“We are pleased that our comments aimed at improving consistency of consumer information have been adopted and we are continuing to work with providers and stakeholders to improve outcomes and standards in telecommunications provision.

“We encourage industry to take steps to align their processes and product information with the new standards. We will take the ACMA’s standards into account when considering disputes.”

Image courtesy nbn co.

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