OpenText Extended ECM 10 enterprise content management

OpenText Extended ECM Version 10 for SAP Solutions includes support for the SAP customer relationship management (SAP CRM) and SAP supplier relationship management (SAP SRM) applications, among numerous other enhancements.

The solution has been designed to help enterprises improve customer interaction efficiency by consolidating support documents, such as contracts or email correspondence, in one place and making them available through the SAP CRM user interface. On the supplier side, it extends SAP supplier relationship management with vendor collaboration and content management inside the procurement processes of an organisation.

The addition of a social stream, called OpenText Pulse, allows team members to track, and quickly jump to, the most up-to-date content. It also allows people to connect to each other and see the status of content updates from across the organisation. This allows knowledge sharing and transparency as content is changed or added within core business processes driven by SAP solutions.

Other new features include enhanced workspace access and permission control based on SAP roles and authorisations, integration with the Microsoft Windows desktop and Office applications, access to content via the SAP NetWeaver technology portal and advanced OCR capabilities for scanned documents (searchable PDF).