Solarwinds Web Help Desk software

Thursday, 02 August, 2012



Help desk software is an essential component of running an effective IT organisation. SolarWinds Web Help Desk is a cross-platform, web-based solution that allows IT professionals to remove complexity from their IT service processes and to improve service to their end users through practical, flexible tools.

Users can easily perform help desk ticketing support and management operations from a single, centralised web console, purpose-built for IT processes and organisations. Change management operations can be automated with the customisable change management functionality. The product simplifies asset management for both hardware and software assets through a centralised IT asset repository. The extensive KnowledgeBase Engine can be leveraged for capturing and sharing ITSM best practices and solutions.

By automating and simplifying tasks, the product helps IT teams overcome the everyday challenges of managing IT operations and supporting virtually unlimited numbers of end users. It makes both first time and enterprise-level automation simple and reduces complexity for help desk management, IT service management, IT asset management, inventory and desktop management, compliance management and knowledge management.

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