Cloud + virtualisation

IVAs: how AI is transforming contact centres

26 January, 2022 by Olivier Cauderlier, Chief of Strategy and Marketing, SecureCo | Supplied by: SecureCo

Contact centres in Australia are accelerating adoption of AI, with IVAs being used to augment human interactions to increase empathy and personalisation.


Dell expands APEX cloud services portfolio

24 January, 2022 by Dylan Bushell-Embling

Dell has launched its APEX Data Storage Services in Australia and New Zealand, and added additional solutions to the APEX cloud service product line.


Issues with zero-trust implementations

17 January, 2022 | Supplied by: Fortinet Australia Pty Ltd

More than half of organisations face gaps in their zero-trust implementations, according to a new Fortinet survey.


Improved IT processes driving Australian businesses

20 December, 2021 by Vinayak Sreedhar, head of business development, ManageEngine | Supplied by: ManageEngine

ACM has worked with ManageEngine to deploy its ITIL-compliant help desk solution to improve self-service, communications with staff and asset management.


Amazon Alexa Australia, TalkVia partner for Make-A-Wish app

10 December, 2021

Make-A-Wish Australia has developed a new voice app, in collaboration with Amazon Alexa Australia and TalkVia, to help users learn more about Make-A-Wish.


Melbourne's SXiQ snapped up by IBM

03 December, 2021 by Dylan Bushell-Embling

IBM has acquired Melbourne-based digital transformation services company SXiQ to complement the capabilities of its IBM Consulting unit in Australia and NZ.


Report reimagines Melbourne through a Digital CBD

03 December, 2021

A new report from RMIT University has revealed that Melbourne is "perfectly placed" to reimagine itself through a Digital CBD.


$12m CSIRO program looks to 'reimagine intelligence'

03 December, 2021

Australian researchers are striving to transform how humans and robots work together, as part of a $12 million collaborative intelligence project by CSIRO.


End-to-end legal matter management

30 November, 2021

Marrickville Legal Centre enjoys time savings put back in the hands of lawyers, thanks to diminishing organisational overheads.


Blue Prism partners with AWS on intelligent automation

29 November, 2021 by Dylan Bushell-Embling

Blue Prism has teamed up with AWS to develop solutions to help organisations adopt intelligent automation at hyperscale.


RMIT adopts cloud storage platform from HPE

24 November, 2021 by Dylan Bushell-Embling

RMIT University has replaced its legacy data storage platform with an edge-to-cloud platform provided by HPE.


Anchor aims to disrupt cloud MSP model

12 November, 2021 by Dylan Bushell-Embling

Sydney-based Anchor has collaborated with AWS to debut a new Agile Cloud Engineering offer that seeks to disrupt the traditional cloud MSP model.


What happens when the public cloud goes down?

09 November, 2021 by Shaun Witherden, Senior Channel Development Manager at Datto | Supplied by: Datto Inc

As businesses increase reliance on cloud infrastructure for computing needs, they face business continuity issues if their cloud provider goes down.


Aussie, Kiwi businesses failing to secure their cloud data

03 November, 2021

New research has found that 92% of Australian businesses are leaving half the sensitive data they store in the cloud unencrypted, leaving it open to cyber attacks.


Retailers using real-time occupancy monitoring to stay COVID-safe

02 November, 2021

WingArc Australia has developed a real-time occupancy monitoring solution to help retailers manage the number of shoppers in-store to stay compliant with COVID-19 guidelines.


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