Cloud + virtualisation

New omnichannel contact solution for Alinta Energy

21 July, 2023

Australian-based energy generator and retailer Alinta Energy has partnered with Datacom to deliver a new cloud-driven, omnichannel contact centre solution.

Generative AI pegged to contribute billions to economy

19 July, 2023

Generative AI (GAI) could contribute as much as $115 billion to the Australian economy by 2030, provided the country accelerates responsible adoption.

Graph technology: the hidden weapon to fighting fraud

19 July, 2023 by Peter Philipp, General Manager, ANZ at Neo4j | Supplied by: Neo4j

Common fraud detection methods lack the ability to understand context around a specific transaction, something graph technology can help overcome.

Uni of Auckland embarks on 10-year ERP migration

19 July, 2023

The University of Auckland (UoA) has expanded its use of Rimini Street's portfolio of services to include Rimini Support, Rimini Manage and Rimini Protect.

Startup challenging digital signature leaders

18 July, 2023

Australian startup Paperform has launched its e-signature product, Papersign, challenging market leaders by integrating with form-building software.

Vocus upgrade readies for AI and cloud

17 July, 2023

Vocus has upgraded its Melbourne to Adelaide cable route to 800 Gbps technology and committed to upgrading its national network to the latest 1.6 Tbps technology.

The role of augmented reality in remote support

14 July, 2023 by Sojung Lee, President – Asia Pacific, TeamViewer | Supplied by: TeamViewer

An increased need for remote support is growing in tandem with the rise of IoT devices, which must be considered in business strategies in 2023.

Getting practical with generative AI

12 July, 2023 by Richard Oldham, Head of Solutions, Asia Pacific at Amelia | Supplied by: Amelia

The market is awash with news about generative AI tools and large-language models, but what's missing is any sort of practical advice and guidance.

Cloud spending not impacted by economic woes

05 July, 2023 by Dylan Bushell-Embling

Around 85% of organisations are increasing or planning to increase their spending on cloud adoption despite the weak economic climate, Unisys research suggests.

Adyen and Shopify forge global partnership

05 July, 2023

Fintech platform Adyen has announced a new global partnership with Shopify to help simplify the customer journey and solve payment complexity.

The National Quantum Strategy and Australian businesses

05 July, 2023 by Mahesh Krishnan, Chief Technology Officer, Fujitsu ANZ | Supplied by: Fujitsu Australia

Much has been made about the bold vision of Australia being recognised as a leader in the quantum industry. What does it mean for Australian businesses?

What customer experience do Australian consumers want?

03 July, 2023

Australian consumers want to see improvements in human-like interactions, according to a new report.

Breaking the metaverse stigma

27 June, 2023 by Thomas Bedenk, VP of Extended Reality, Endava | Supplied by: Endava

Business leaders across industries stuggle to see the value of the metaverse, failing to understand its application now that the initial hype has died down.

Google Cloud Assured Workloads GA available in Australia

26 June, 2023

The solution allows customers in Australia to run regulated workloads in Google Cloud regions, making it easier to achieve and maintain compliance.

Australia ahead of the cloud maturity curve

21 June, 2023 by Dylan Bushell-Embling

A global survey published by Tata Consultancy Services shows that Australian organisations are ahead of the global average on their cloud adoption journey.

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