The Convergence Review Committee has released a refined version of its framing paper - calling the new document an ‘emerging issues paper’ - following a period of public consultation on the initial paper.
Unified communications vendor Interactive Intelligence has acquired CallTime Solutions, an Australian reseller of the vendor’s software.
Australian telecommunications provider Eftel has successfully completed its purchase of ClubTelco, with the combined companies turning over more than $1 million a week from their 120,000 active accounts.
Learn how to use social media tools like Facebook, Twitter and LinkedIn as a medium for customer service and support. Andrew Collins takes a look at how your social media customer support channel should operate, how to encourage community growth and which department inside your organisation should take responsibility for social media.
In two separate deals announced recently, Telstra and Optus revealed they would each migrate customers from their broadband networks to the NBN (National Broadband Network).
Progress Responsive Process Management (RPM) R2.0 suite software allows enterprises to make changes in their business operations in response to patterns indicating impending business events, such as opportunities and threats.
A new survey has found that Australian employees use remote working technologies while on holidays and in their own time. Companies should limit the use of these tools in order to preserve employees’ personal time.
Australia may soon have a national e-waste recycling scheme, with the passing of a Product Stewardship Bill in the Senate last week.
With Core i7 Dual-Core, the Portégé R830, Tecra R840 and Tecra R850 business notebooks have a magnesium chassis with its exterior honeycomb structure incorporated into the interior resulting in a highly robust device that is resistant to heat, pressure and vibrations.
Australian research institute NICTA is trialling a technology that recommends media to consumers, based on their friends’ own media consumption. The technology may be used in future packages from service providers, Merri Mack reports.
Following an internal print review and subsequent print technology implementation, Victorian water retailer South East Water has dramatically reduced CO2 emissions, cut the amount of paper used per person and removed headaches suffered by its IT department.
The Australian Communications and Media Authority (ACMA) has released a draft report detailing several consumer protection measures it plans to implement in order to pull misbehaving ISPs and telcos into line.
The federal government has revealed its ambitions for broadband in Australia, with the release of its Digital Economy Strategy.The strategy includes spending details on a range of initiatives.
Domain registrar and hosting provider Netregistry will offer two years of free online accounting software to all of its 250,000 customers, following an investment in online accounting provider Reach Accounting. The first 3000 customers to sign up will receive a total of five years of free access.
The PocketAnalyst app is available to the Android smartphone platform and includes access to the latest insight and market analysis of Ovum’s global network of 150 analysts.