Articles
Australian smartphone market falls 3.7% in 1H18
Australian smartphone sales fell 4.3% during 1H18 as consumers held off on upgrading in anticipation of the arrival of 5G handsets, Telsyte estimates. [ + ]
NDB stats show need for serious security
Security experts agree that the first full quarter of Notifiable Data Breach statistics highlights the need for more action on protecting sensitive data. [ + ]
5 ways to make customer experience your brand
Leverage the following tips to immediately improve your CX and ensure customers are always at the centre of your business strategy. [ + ]
Telco sector welcomes nbn speed stats
Communications Alliance has criticised the ACCC's decision to monitor nbn speeds against maximum plan speeds rather than the speeds advertised by providers. [ + ]
Huawei overtakes Apple in smartphone market
Huawei overtook Apple by global smartphone shipments for the first time during the second quarter, according to data released by three research firms. [ + ]
Australia helps disrupt major hacking group
Australian law enforcement was involved in a joint effort that has resulted in the arrest and charge in the US of three alleged members of cybercrime group Fin7. [ + ]
NDB Q2 report: 59% involved malicious attacks
The OAIC's first full quarterly Notifiable Data Breach scheme report finds that 242 notifications were filed during the June quarter. [ + ]
Telstra discloses minor privacy gaffe
Telstra has revealed a data leak that exposed the contact details of 18 users of its Your Telstra Tools online service for business customers. [ + ]
Australia facing critical shortage of developers
Australia's start-up ecosystem is facing a critical skills gap for some of the most in-demand technology roles, such as coders and UX designers. [ + ]
Australians wary of open banking
Just 17% of Australians are aware of the imminent arrival of open banking, and 84% would only trust their banks with their financial data, a survey suggests. [ + ]
TIO complaints fall nearly 20% in June quarter
Complaints to the Telecommunications Industry Ombudsman as a portion of services in operation fell 19.4% sequentially during the June quarter. [ + ]
Final nbn migration rules released
ACMA has released the final set of new rules aimed at reducing instances of and providing remedies for customers left without a connection during nbn migration. [ + ]
Telcos get poor marks for customer service: ACCAN
Australian telco consumers are frustrated with the time and effort taken to resolve an issue, a survey from ACCAN indicates. [ + ]
DevOps is driving a cloud-first approach
DevOps combined with cloud is enabling savvy leaders to iterate their products and services with optimal efficiency, writes AppDynamics's Mykhaylo Shaforostov. [ + ]
Australia's international capacity gets a big boost
The Hawaiki subsea cable spanning Australia, New Zealand and the US is ready for service, lifting Australia's international capacity by several times. [ + ]
