ACCC will not oppose Microsoft's purchase of Nuance

By Dylan Bushell-Embling
Tuesday, 12 October, 2021

ACCC will not oppose Microsoft's purchase of Nuance

The Australian Competition and Consumer Commission (ACCC) has announced it will not oppose Microsoft’s US$19.7 billion ($26.95 billion) purchase of speech recognition company Nuance Communications.

US-based Nuance primarily provides transcription software to the healthcare market, as well as customer engagement software that enables businesses to automate their customer service interactions.

In making its decision, ACCC Commissioner Stephen Ridgeway said the regulator considered that Microsoft and Nuance do not directly compete in healthcare transcription software.

“Microsoft does not currently provide this specialised technology, and it appears unlikely to become a strong competitor to Nuance. This transaction is therefore unlikely to substantially lessen competition in the healthcare transcription market,” he said.

While healthcare transcription products are not currently widely used in Australia, Nuance faces some competition from alternative healthcare transcription suppliers and may face competition in future from other large technology firms.

Ridgeway said the ACCC also concluded that the merger would be unlikely to substantially lessen competition in the customer engagement solution market, because Microsoft does not directly compete in this segment either.

“We found that there is strong existing competition in customer engagement solutions. There are multiple comparable alternatives to Nuance, and barriers to entry are not high,” he said.

“Microsoft supplies software in customer relationship management, productivity, videoconferencing and cloud computing that are compatible with Nuance’s products. However, if Microsoft attempted to limit the access of Nuance’s competitors to Microsoft products, they could easily switch to alternative suppliers or reach customers in other ways.”

Image credit: ©

Related News

GOPASS launches COVID travel safety platform

GOPASS has collaborated with Microsoft to develop a new COVID-19 international travel risk...

Teaching soft skills in a digital world

As we race towards digital transformation, companies are discovering that customer experience...

NBN Co prepares for disaster season

NBN Co is deploying $6m of portable telecom infrastructure across Australia in advance of this...

  • All content Copyright © 2021 Westwick-Farrow Pty Ltd