Apple tops NSW Fair Trading Complaint Register for July

By Dylan Bushell-Embling
Wednesday, 11 September, 2019

Apple tops NSW Fair Trading Complaint Register for July

Apple topped NSW Fair Trading’s Complaints Register for July with 36 total complaints, up from the 26 complaints received in June.

A total of 36 complaints were related to quality of goods, with 12 related to mobile devices and accessories and 7 related to laptops, the statistics show. A further five complaints were related to quality of service.

Rival Samsung was in equal third place with 21 total complaints, eight of which were related to smartphones and accessories.

Physical and online retailers also featured heavily in the July list, which includes all businesses that were the subject of 10 or more complaints. These included Harvey Norman (21 complaints), Kogan (19), the Good Guys (19) and eBay (13).

In addition, one of the three new entrants for the month was online sportswear retailer Revolv Athletic.

NSW Fair Trading Commissioner Rose Webb said the presence of these online retailers demonstrates how important it is for consumers to make informed decisions when shopping online. This should include carefully reading expected delivery times, refund and returns policies, and terms and conditions before purchasing.

“In a recently commissioned market research survey, one in five people did not know they have the same rights when buying online as they do when shopping instore,” Webb said.

“Almost 40% of people surveyed had experienced problems when shopping online, which is why it is vital that shoppers review the trader’s website prior to placing an order.”

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