DXC partners with ServiceNow on AI-powered transformation

DXC Technology has announced a multi-year partnership with ServiceNow involving the combination of DXC’s enterprise optimisation expertise with the ServiceNow AI Platform.

The partnership seeks to assist joint customers in modernising core enterprise operations through the adoption of advanced AI capabilities. Through the collaboration, the companies will aim to help customers move from AI experimentation to execution across multi-vendor environments, accelerate delivery timelines and improve service quality across core business functions.

DXC says it will become the first global enterprise to deploy ServiceNow’s Core Business Suite agentic AI capabilities for its global business services model. The company will also work with ServiceNow to utilise AI-driven automation and agentic workflows, and utilise ServiceNow’s agentic AI capabilities to create a unified enterprise experience across its critical business services globally.

DXC Chief Digital Innovation Officer Russell Jukes said adopting Core Business Suite within DXC will enable the company to prove what AI operations look like in practice across complex enterprise environments.

“With ServiceNow, we’re simplifying processes, reducing manual work, and delivering better experiences for our employees every day,” he said. “Importantly, that’s resulting in real business impact, freeing up capacity on our team and giving them the opportunity to focus on building what’s next with AI. That hands-on experience with agentic AI ensures we can bring customers solutions that are practical, scalable and built for real-world execution.”

ServiceNow SVP and GM Josh Kahn said global enterprises are facing pressure to move from AI experimentation to execution.

“That’s hard when your operations are complex and fragmented,” he said. “DXC made the decision to go first. As Customer Zero for Core Business Suite, they’re deploying agentic AI across their own core business functions before bringing it to customers.

“That’s not just a partnership, that’s conviction. That’s exactly how transformation at scale actually happens.”

The expanded partnership builds on the companies’ existing 17-year partnership, as well as the work of their joint AI Innovation Centre of Excellence, established in 2024.

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