NSW government supports global service centre

Dimension Data plans to open a second Global Service Centre (GSC) in Australia. The centre will be based in the Sydney suburb of North Ryde and will be established in partnership with the NSW Government with assistance from Industry and Investment NSW.

It is projected that in its first full year of operation 130 people will be employed in the Sydney-based GSC, expanding to more than 300 jobs, ranging from graduates to highly skilled technical engineers by the end of 2015.

Dimension Data’s Melbourne-based GSC provides services to all of the company’s clients nationally. The facility provides 24/7 technical IT support services for networks, storage, servers, desktop environment, business applications, contact centres, security and other related services. The Melbourne centre employs approximately 300 technical staff.

The Sydney GSC will provide similar services 24/7, ensuring greater continuity for clients nationwide. The centre will create job opportunities for highly talented IT professionals in NSW who offer extensive levels of technical expertise and specialisation, as well as expanding the existing Dimension Data graduate program.

Ken Westwood, Dimension Data’s Chief Operating Officer, believes that the NSW Government’s support of the Sydney GSC reflects Dimension Data’s continued commitment to local development and the provision of local delivery of core services to clients. “Through this investment, Dimension Data will increase its commitment to the NSW community by providing greater employment opportunities in the local IT sector, and we hope this will also help to raise the profile of IT as a career choice to tertiary students,” said  Westwood.