ServiceNow adding new GenAI capabilities

ServiceNow is adding more than 150 generative AI capabilities to its Now Platform, including the addition of multilingual capabilities to its Now Assist virtual assistant. The new additions also include an AI Governance feature, designed to help organisations pursue secure and compliant AI practices.

The Now Assist Guardian provides built-in monitoring and responsible AI guardrails, including tools to manage and mitigate offensive content and security vulnerabilities. The Now Assist Data Kit allows users to create and manage datasets for AI skills and applications, while Now Assist Analytics provides greater visibility into the adoption, usage and performance of the tool across the enterprise.

Other new additions to Now Assist include customised use cases for configuration management, contract management, legal services, and health and safety. These use cases can include helping organisations keep clean and accurate configuration management databases, automatically generating summaries of legal requests and matters for legal teams, and identifying missing clauses and suggesting revisions for contracts.

The new features are generally available now, apart from AI Governance for Now Assist, which is available to a limited set of customers and expected to be more widely rolled out next quarter.

ServiceNow SVP of Platform and AI Jon Sigler said the new AI tools have been built to meet customers’ evolving demands.

“Enterprises across every industry are embracing a future of greater autonomy and productivity, all in service to their employees, customers and overall business impact,” he said. “The ServiceNow platform was built to empower this transformation, offering smarter, faster ways of working through AI-enabled automation. With governance at the core, these new innovations bring more personalised, collaborative, trusted experiences to life across the enterprise.”

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