ServiceNow aims to revolutionise enterprise AI
ServiceNow has announced the launch of its Zurich platform, introducing new capabilities for AI development and adoption.
The platform is designed to support faster multi-agentic AI development with the Build Agent tool for enterprise app creation. The company says that Build Agent allows employees to turn an idea into a production-ready application by asking in natural language. The solution handles the design, build, logic, integrations and testing; meanwhile, a developer sandbox enables developers to build applications within isolated environments to allow teams to version, iterate and deliver without waiting for developer resources.
In addition, autonomous workflows with agentic playbooks blend AI and human input to help IT teams turn data into actionable outcomes.
Zurich has also introduced improved security capabilities including the ServiceNow Vault Console, which enables admins to discover, classify and protect sensitive data across workflows. The console also offers recommendations for protecting sensitive data, as well as customisable dashboards to monitor key metrics.
In addition, Machine Identity Console aims to address the need for integration security with enterprise-grade authentication and authorisation. The console gives platform teams visibility into inbound API integrations. It can help detect and mitigate dormant integrations or those using only basic authentication.
ServiceNow President, COO and Chief Product Officer Amit Zavery said the release marks a turning point for enterprise AI at ServiceNow.
“ServiceNow is delivering multi-agentic AI systems in production that are not just powerful, but governable, secure and built for scale,” he said. “We are transforming the enterprise tech stack to be AI-native — from autonomous workflows that act on data with precision, to developer tools that democratise high-velocity innovation. With built-in controls for security, risk and compliance, we’re helping organisations move beyond experimentation and into a new era of intelligent execution.”
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