CPS Technology Group, a  provider of integrated contact centre, unified messaging and hosted cloud and on premise-based solutionst has acquired Accent Business Technology (Accent), a provider of business technology solutions specialising in unified communications, mobility solutions, corporate IT solutions, integrated communication solutions and managed services. [ + ]

Macquarie Telecom is to invest $60 million in a new data centre at North Ryde. [ + ]

Telstra has launched a customer service tool that provides Telstra helpdesk consultants with remote access to customers’ computers and some smartphones to diagnose and fix common support issues. [ + ]

In a coup for the city, the Gold Coast has ‘outgunned’ rival cities to lure international IT specialist IBM to establish a new software development team.    [ + ]

Under a new agreement with the Victorian Government, IBM will create a new research and development laboratory at the University of Melbourne. [ + ]

Australian research institute NICTA has announced that its new CEO is Professor Hugh Durrant-Whyte, a robotics expert from the University of Sydney. [ + ]

A massive influx of complaints about scam calls has prompted ACMA and the ACCC to issue new warnings to customers. [ + ]

Polycom has further expanded its presence in Australia and New Zealand with the launch of a newly designed Melbourne office and Technology Solutions Centre, which was officially opened by Andy Miller, President and CEO of Polycom and Ms Jaala Pulford, Parliamentary Secretary, Regional and Rural Development and Parliamentary Secretary, Industry and Trade. [ + ]

Increasing demand for cloud-based services is driving a boom in the wholesale telecoms market, according to Ovum. [ + ]

Working closely with government, enterprise customers and industry organisations, Telstra is ready to be put to the test by Cyber Storm III - an international cyber security exercise. [ + ]

Telstra has detailed its strategy and outlined a company program to grow market share, simplify company processes, reduce operating costs and improve customer service. [ + ]

Western Australia has become the first state to implement an electronic trading system for medical goods and services that complies with the latest national e-procurement specifications developed by the National E-Health Transition Authority (NEHTA). [ + ]

Dimension Data, together with partners RSA, the Security Division of EMC, and McAfee, are to provide integrated Security Information and Event Management, and Patch and Vulnerability Management solutions for Queensland Government’s ICT Consolidation program. [ + ]

Survey finds one in four Americans would replace a laptop with a tablet device. [ + ]

China’s outsourcing market may well soon be as strong as current leader India’s and could eventually overtake it, according to Ovum, but neither country can rest on its laurels.  [ + ]