Wing Australia has partnered with QSR brand Roll'd Vietnamese to introduce food delivery to homes and workplaces via drone.
Contact centres in Australia are accelerating adoption of AI, with IVAs being used to augment human interactions to increase empathy and personalisation.
ACM has worked with ManageEngine to deploy its ITIL-compliant help desk solution to improve self-service, communications with staff and asset management.
Blue Prism has teamed up with AWS to develop solutions to help organisations adopt intelligent automation at hyperscale.
Australian fintech Alex is building a full service bank on the Microsoft Azure cloud platform, starting with its personal loan product.
The Royal Society for the Blind has completed a significant digital modernisation, streamlining operations including client services delivery.
Cloud CX platform Genesys has recognised organisations across the world for innovation and dedication to reimagining the customer experience.
New research suggests that the COVID-19 pandemic has created a permanent consumer shift to digital and online retail channels.
Emerging data and AI company Databricks has raised US$1.6bn to help accelerate the development and adoption of its Databricks Lakehouse platform.
Low-code developments may not be new, but the pandemic-induced disruptions and remote development have significantly accelerated market growth.
Australian fintech company Hay has launched Hay-as-a-Service (HaaS), with the support of the Appian Low-Code Automation Platform.
Low-code automation solutions help organisations automate complex workflows at rapid speed, positioning them to respond to the unexpected into the future.
Forecasts from Gartner reveal that the global revenue for robotic process automation software could reach $1.89 billion in 2021 — a 19.5% increase from 2020.
The federal government has released a roadmap that outlines the workforce and education changes needed to support the adoption of digital health.
COVID-19 has dramatically altered the business world, but with the right changes to tech, people and processes, IT leaders can effectively protect against cyberthreats.