Cloud + virtualisation > Applications

Fast food takes to the skies

01 February, 2022

Wing Australia has partnered with QSR brand Roll'd Vietnamese to introduce food delivery to homes and workplaces via drone.

IVAs: how AI is transforming contact centres

26 January, 2022 by Olivier Cauderlier, Chief of Strategy and Marketing, SecureCo

Contact centres in Australia are accelerating adoption of AI, with IVAs being used to augment human interactions to increase empathy and personalisation.

Improved IT processes driving Australian businesses

20 December, 2021 by Vinayak Sreedhar, head of business development, ManageEngine

ACM has worked with ManageEngine to deploy its ITIL-compliant help desk solution to improve self-service, communications with staff and asset management.

Blue Prism partners with AWS on intelligent automation

29 November, 2021 by Dylan Bushell-Embling

Blue Prism has teamed up with AWS to develop solutions to help organisations adopt intelligent automation at hyperscale.

Alex building full service digital bank on Azure

01 November, 2021 by Dylan Bushell-Embling

Australian fintech Alex is building a full service bank on the Microsoft Azure cloud platform, starting with its personal loan product.

RSB adopts cloud-based platform for care providers

29 October, 2021

The Royal Society for the Blind has completed a significant digital modernisation, streamlining operations including client services delivery.

ANZ organisations recognised for CX excellence

16 September, 2021

Cloud CX platform Genesys has recognised organisations across the world for innovation and dedication to reimagining the customer experience.

One-third of major retailers say pandemic impact permanent

03 September, 2021

New research suggests that the COVID-19 pandemic has created a permanent consumer shift to digital and online retail channels.

Databricks closes $2.19bn funding round

03 September, 2021 by Dylan Bushell-Embling

Emerging data and AI company Databricks has raised US$1.6bn to help accelerate the development and adoption of its Databricks Lakehouse platform.

Where to now for low-code?

26 July, 2021

Low-code developments may not be new, but the pandemic-induced disruptions and remote development have significantly accelerated market growth.

Aus fintech launches new microservice

15 July, 2021

Australian fintech company Hay has launched Hay-as-a-Service (HaaS), with the support of the Appian Low-Code Automation Platform.

Appian's automation insights: key trends for 2021

22 February, 2021 by Luke Thomas*

Low-code automation solutions help organisations automate complex workflows at rapid speed, positioning them to respond to the unexpected into the future.

Gartner: RPA software revenue to reach $1.89bn by 2021

24 September, 2020

Forecasts from Gartner reveal that the global revenue for robotic process automation software could reach $1.89 billion in 2021 — a 19.5% increase from 2020.

Digital health workforce roadmap released

21 September, 2020

The federal government has released a roadmap that outlines the workforce and education changes needed to support the adoption of digital health.

Managing cybersecurity in a post-pandemic world

10 August, 2020

COVID-19 has dramatically altered the business world, but with the right changes to tech, people and processes, IT leaders can effectively protect against cyberthreats.

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