Fast food takes to the skies
01 February, 2022Wing Australia has partnered with QSR brand Roll'd Vietnamese to introduce food delivery to homes and workplaces via drone.
IVAs: how AI is transforming contact centres
26 January, 2022 by Olivier Cauderlier, Chief of Strategy and Marketing, SecureCoContact centres in Australia are accelerating adoption of AI, with IVAs being used to augment human interactions to increase empathy and personalisation.
Improved IT processes driving Australian businesses
20 December, 2021 by Vinayak Sreedhar, head of business development, ManageEngineACM has worked with ManageEngine to deploy its ITIL-compliant help desk solution to improve self-service, communications with staff and asset management.
Blue Prism partners with AWS on intelligent automation
29 November, 2021 by Dylan Bushell-EmblingBlue Prism has teamed up with AWS to develop solutions to help organisations adopt intelligent automation at hyperscale.
Alex building full service digital bank on Azure
01 November, 2021 by Dylan Bushell-EmblingAustralian fintech Alex is building a full service bank on the Microsoft Azure cloud platform, starting with its personal loan product.
RSB adopts cloud-based platform for care providers
29 October, 2021The Royal Society for the Blind has completed a significant digital modernisation, streamlining operations including client services delivery.
ANZ organisations recognised for CX excellence
16 September, 2021Cloud CX platform Genesys has recognised organisations across the world for innovation and dedication to reimagining the customer experience.
One-third of major retailers say pandemic impact permanent
03 September, 2021New research suggests that the COVID-19 pandemic has created a permanent consumer shift to digital and online retail channels.
Databricks closes $2.19bn funding round
03 September, 2021 by Dylan Bushell-EmblingEmerging data and AI company Databricks has raised US$1.6bn to help accelerate the development and adoption of its Databricks Lakehouse platform.
Where to now for low-code?
26 July, 2021Low-code developments may not be new, but the pandemic-induced disruptions and remote development have significantly accelerated market growth.
Aus fintech launches new microservice
15 July, 2021Australian fintech company Hay has launched Hay-as-a-Service (HaaS), with the support of the Appian Low-Code Automation Platform.
Appian's automation insights: key trends for 2021
22 February, 2021 by Luke Thomas*Low-code automation solutions help organisations automate complex workflows at rapid speed, positioning them to respond to the unexpected into the future.
Gartner: RPA software revenue to reach $1.89bn by 2021
24 September, 2020Forecasts from Gartner reveal that the global revenue for robotic process automation software could reach $1.89 billion in 2021 — a 19.5% increase from 2020.
Digital health workforce roadmap released
21 September, 2020The federal government has released a roadmap that outlines the workforce and education changes needed to support the adoption of digital health.
Managing cybersecurity in a post-pandemic world
10 August, 2020COVID-19 has dramatically altered the business world, but with the right changes to tech, people and processes, IT leaders can effectively protect against cyberthreats.
