Convergence > Carriers

Telecoms ombudsman reshuffles board structure

27 February, 2014

The Telecommunications Industry Ombudsman (TIO) yesterday voted to move from a separate board and council structure to having only a single board of directors.

AAPT CEO Yuile to resign this week

26 February, 2014 by Andrew Collins

AAPT CEO David Yuile will leave the company this Friday, the same day that the sale of AAPT to TPG is finalised.

Telecom NZ rebrands as Spark

25 February, 2014

Telecom New Zealand will change its name to Spark in a rebranding exercise that will also cover the company's Gen-i and Telecom Digital Ventures units.

Users angry over Kogan Mobile collapse

27 August, 2013 by Andrew Collins

Users of now-defunct Kogan Mobile have turned to the internet to vent their frustrations, with some emailing sites like Technology Decisions with their comments and others trading barbs in forums over who is ultimately to blame for the carrier's downfall.

Telecom NZ drops lawsuit against rival

15 August, 2013

Telecom NZ has dropped a lawsuit seeking to force Vodafone NZ to make changes to its new advertising campaign, after its rival tweaked the campaign independently.

ACMA agrees to register revised Telecommunications Consumer Protections Code (TCP)

11 July, 2012

The Australian and Communications Media Authority (ACMA) today agreed to register the revised Telecommunications Consumer Protections (TCP) Code, which ACMA says will give telco customers greater protection on issues such as bill shock, confusing mobile plans and poor complaints handling.

Telecoms services will move online

10 November, 2011

Telcos will increase their focus on online platforms for telecommunications services in an attempt to combat costs in a competitive market, according to analyst firm Ovum.

NZ Govt selects Telecom NZ and Vodafone NZ for rural broadband

20 April, 2011

The New Zealand Goverment has approved a joint proposal for rural broadband from Telezom NZ and Vodafone NZ. Work on the network is expected to commence in July.

IT industry pulls together with Japanese tsunami initiatives

16 March, 2011

Following the catastrophic earthquakequake and tsunami that assaulted Japan late last week, several service providers have offered users free calls and text messages to loved ones in Japan.

Telstra Managed Data Networks services

10 February, 2011 by

The Telstra Managed Data Networks services provide enterprise and government users with good network management and the service bundles also provide a reliable foundation for organisations to adopt network applications like hosted IP telephony, videoconferencing and cloud computing.

More help for flood-affected businesses

28 January, 2011

Brisbane-based telco Comscentre is offering Queensland and Victorian businesses help to restore communication services damaged or wiped out by the floods.

Queensland businesses get back online with help

19 January, 2011

With hundreds of Queensland businesses affected by flooding, IT companies have collaborated to get these businesses back online.

Telstra helpdesk: now ‘inside’ your smartphone, PC and Mac

26 October, 2010

Telstra has launched a customer service tool that provides Telstra helpdesk consultants with remote access to customers’ computers and some smartphones to diagnose and fix common support issues.

Telstra outlines strategy

29 September, 2010

Telstra has detailed its strategy and outlined a company program to grow market share, simplify company processes, reduce operating costs and improve customer service.

Complexity leads to telcos overcharging

31 August, 2010

Discussion paper released on telecommunications overcharging.

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