IT Management > Managed services

ITSM teams still struggling to enable hybrid work

04 May, 2022 by Dylan Bushell-Embling

While IT service management teams are becoming better equipped to handle remote and hybrid work, they are still facing significant challenges, research found.

Canon acquires WA IT service provider Satalyst

31 January, 2022 by Dylan Bushell-Embling

Canon Business Services ANZ has acquired WA's Satalyst as it seeks to expand its presence in its focus areas of security, cloud and automation.

Real-time monitoring and network management

12 January, 2022

Acurus wanted to provide monitoring as a service (MaaS) for its managed national private network in order to pinpoint issues more quickly.

NRL streamlines IT operations

17 December, 2021

Australia's National Rugby League (NRL) has selected Freshworks' cloud-based IT service management software.

Genesys raises $808m in new funding round

10 December, 2021 by Dylan Bushell-Embling

Fast-growing customer experience orchestration company Genesys has raised US$580 million in funding at a valuation of US$21 billion.

Australian businesses interested in managed KYC services

15 November, 2021 by Dylan Bushell-Embling

Seven in 10 Australian businesses express a preference for a managed customer onboarding process that eliminates the need for them to do the heavy lifting.

Increased pressure on IT, DevOps during COVID-19

14 September, 2020

A survey has found that 79% of Australian organisations have experienced an increase in pressure on digital services since the start of COVID-19.

COVID-19 drives spending growth for A/NZ security services

07 September, 2020

IDC has forecast long-term growth for managed security services spending in Australia and New Zealand, with security services revenue to grow at a CAGR of 12.3%.

Huawei calls for fairness over removal of Chinese gear

07 July, 2020 by Dylan Bushell-Embling

Huawei has responded to Macquarie Telecom's call for the telco sector to strip out Chinese equipment, noting that many western vendors also produce gear in China.

Security outsourcing to grow, says IDC

20 April, 2020

Outsourced security management is set to grow in the A/NZ market, taking share from in-house and hybrid security models, according to an IDC report.

"Customer first is at the forefront": Noosa's CEO, Brett de Chastel

01 November, 2018

Brett de Chastel discusses how a customer-centric approach has been key to delivering his digital transformation ambitions, changing the way his council operates.

Q&A with Michael Stretton: "Today Launceston is a 365-day, 24-hour council"

16 July, 2018

City of Launceston is proof that smart cities start with smart foundations.

ACS membership

04 May, 2017

A complimentary ACS membership is available until the end of June, providing innovators and professionals with a network of support and firm understanding of what they can bring to the future.

CSIRO and HTA improve health care for regional Australians

10 January, 2017

A new partnership between CSIRO's Data61 and Health Team Australia (HTA) will provide a telehealth service for those living in rural and remote areas.

Fujitsu Australia wins $60m deal with TAFE Qld

01 November, 2016 by Dylan Bushell-Embling

Fujitsu Australia will provide a range of services to TAFE Queensland under a $60m ICT support contract.

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