IT Management > Managed services

Village Roadshow reaps rewards from IT service management

24 October, 2023

Iconic Australian cinema and theme park operator Village Roadshow Group has achieved a 25% increase in customer satisfaction while cutting IT costs by 60%.

Cloudwerx celebrates fifth anniversary

10 July, 2023

IT consulting firm Cloudwerx is celebrating its fifth anniversary. The company has grown from servicing a few clients in 2018 to over 50 organisations across APAC today.

Juniper Networks and ServiceNow collaborate

25 May, 2023

Juniper Networks and ServiceNow have announced a partnership to deliver end-to-end automation for managed service providers and enterprises.

Australian employees embrace AI IT support

17 April, 2023 by Dylan Bushell-Embling

Australian employees see the potential benefits of AI to improve IT support, but still prefer a mix of AI and human interaction, research suggests.

Big Red Group to transform with Cognizant

24 February, 2023

Experience marketplace Big Red Group has engaged Cognizant to transform its digital platforms in support of its national and international growth ambitions.

How hosted monitoring enables MSPs to seamlessly deliver services to their clients

01 December, 2022 by Sebastian Krueger, Vice President for Asia Pacific at Paessler

Considering technology's vital role in today's business landscape, keeping IT systems running smoothly is essential to every business's success.

SolarWinds launches new partner program

10 October, 2022

SolarWinds has announced its Transform Partner Program, designed to support and drive growth for the company's global channel partners.

GoTo launches new admin platform for MSP partners

21 September, 2022 by Dylan Bushell-Embling

GoTo's new service offering for managed service providers, GoTo Resolve, has been designed based on feedback from its channel partners.

Streamlining IT service management

14 September, 2022

ProbeX receives between 6500 and 8000 IT tickets each month, with just 20 service-desk IT staff to support the entire business.

Accenture announces ANZ leadership changes

06 September, 2022

Accenture's Scott Hahn now leads ANZ strategic operations and Matt Coates succeeds Scott as ANZ Technology lead.

Infosys opens Sydney Living Lab to accelerate innovation

09 August, 2022

Infosys has opened its Sydney Living Lab, a high-tech co-creation space for digital innovation, part of a network of over 20 established globally.

Elders signs five-year agreement with Microsoft

11 July, 2022

Agribusiness firm Elders has signed a five-year strategic partnership with Microsoft to support its technology modernisation and innovation plans.

ITSM teams still struggling to enable hybrid work

04 May, 2022 by Dylan Bushell-Embling

While IT service management teams are becoming better equipped to handle remote and hybrid work, they are still facing significant challenges, research found.

Canon acquires WA IT service provider Satalyst

31 January, 2022 by Dylan Bushell-Embling

Canon Business Services ANZ has acquired WA's Satalyst as it seeks to expand its presence in its focus areas of security, cloud and automation.

Real-time monitoring and network management

12 January, 2022

Acurus wanted to provide monitoring as a service (MaaS) for its managed national private network in order to pinpoint issues more quickly.

  • All content Copyright © 2024 Westwick-Farrow Pty Ltd