While IT service management teams are becoming better equipped to handle remote and hybrid work, they are still facing significant challenges, research found.
Canon Business Services ANZ has acquired WA's Satalyst as it seeks to expand its presence in its focus areas of security, cloud and automation.
Acurus wanted to provide monitoring as a service (MaaS) for its managed national private network in order to pinpoint issues more quickly.
Australia's National Rugby League (NRL) has selected Freshworks' cloud-based IT service management software.
Fast-growing customer experience orchestration company Genesys has raised US$580 million in funding at a valuation of US$21 billion.
Seven in 10 Australian businesses express a preference for a managed customer onboarding process that eliminates the need for them to do the heavy lifting.
A survey has found that 79% of Australian organisations have experienced an increase in pressure on digital services since the start of COVID-19.
IDC has forecast long-term growth for managed security services spending in Australia and New Zealand, with security services revenue to grow at a CAGR of 12.3%.
Huawei has responded to Macquarie Telecom's call for the telco sector to strip out Chinese equipment, noting that many western vendors also produce gear in China.
Outsourced security management is set to grow in the A/NZ market, taking share from in-house and hybrid security models, according to an IDC report.
Brett de Chastel discusses how a customer-centric approach has been key to delivering his digital transformation ambitions, changing the way his council operates.
City of Launceston is proof that smart cities start with smart foundations.
A complimentary ACS membership is available until the end of June, providing innovators and professionals with a network of support and firm understanding of what they can bring to the future.
A new partnership between CSIRO's Data61 and Health Team Australia (HTA) will provide a telehealth service for those living in rural and remote areas.
Fujitsu Australia will provide a range of services to TAFE Queensland under a $60m ICT support contract.