The Optus CEO has been criticised for threatening that staff would be sacked if customers were unhappy. [ + ]

The Training and Skills Commission approved the new traineeship as part of the Skilling South Australia initiative. [ + ]

Business development opportunities in India will be made available for 10 cybersecurity start-ups in NSW. [ + ]

The Chief Technology Officer at nbn co has delivered a keynote speech at the Broadband World Forum in Berlin. [ + ]

An artificial intelligence hub will be built in Queensland as part of a plan to upskill more workers in this sector. [ + ]

New Zealand's 200 largest technology exporters collectively increased their revenues by 11% in 2018 to NZ$11.1bn, a new report shows. [ + ]

Italy's competition authority has fined Apple and Samsung a combined $24m for pestering users to upgrade to firmware that caused malfunctions in older devices. [ + ]

ISACA has released new resources to help auditors assess and maintain General Data Protection Regulation (GDPR) compliance. [ + ]

Three in four Australians are concerned that the government's proposed decryption Bill would weaken the security of their personal data, a survey shows. [ + ]

Chorus, the company operating New Zealand's Ultrafast Broadband wholesale fibre network, has agreed to cut the price cap for its 100/20 Mbps wholesale service. [ + ]

A new Communications Alliance report shows that the volume of complaints about telco service providers has been dropping. [ + ]

NEC Corporation and Samsung Electronics have formed a 5G partnership to strengthen their next-generation business portfolio. [ + ]

A series of smart city engagement activities will be held around Newcastle for innovators and entrepreneurs. [ + ]

Moves by major ISPs to publish their criteria for peering with rivals should obviate the need for regulatory action on the interconnection market, according to the ACCC. [ + ]

Lack of fast and free shipping and the fear of fraud are two big deterrents for Australian online shoppers. [ + ]