Industry News
NICE unveils new workforce management tools
CEM company NICE has introduced new workforce management capabilities designed to help organisations manage their front and back workstreams. [ + ]
Kyndryl launches AI tool for service desks
Kyndyl's Interactive AI for Service Desk solution aims to ensure that 70% of IT support queries can be resolved digitally. [ + ]
Lack of customer confidence affecting security strategies: report
A survey from LogRhythm finds three-quarters of ANZ companies changed their security strategy having lost deals due to customers' lack of confidence. [ + ]
IBM and Salesforce forge AI partnership
IBM and Salesforce have agreed to combine the capabilities of their respective AI platforms to support customers of both companies. [ + ]
Reading teaches children about pain: study
Young children learn about the concept of pain through reading, a new study from University of South Australia has found. [ + ]
Increasing language diversity in western Sydney schools
Nearly 250 language backgrounds are represented in NSW public schools, according to a new report. [ + ]
IBM augments watsonx AI and data platform
IBM has announced a series of major new enhancements to its watsonx AI and data platform at its annual THINK conference. [ + ]
Lack of school readiness predicts disadvantage: study
An analysis of student data has found that students struggling when they first start school are more likely to face disadvantage by the age of 16. [ + ]
Sustainability regulation suggests digital ESG reporting
Looming sustainability regulation is propelling the need for mandated digital ESG reporting by Australia's largest organisations. [ + ]
Australian students: the most bullied in the world?
A new report by the Australian Council for Educational Research contains data on student bullying rates worldwide. [ + ]
Australian businesses link sustainability and profit
More than two-thirds of Australian business leaders polled by SAP see a moderate to strong link between their company's sustainability and profitability. [ + ]
Sustainability of hybrid clouds to be a hot topic by 2026
Gartner expects half of all organisations to adopt sustainability-enabled monitoring of the energy consumption of their hybrid cloud environments by 2026. [ + ]
AI transforming service role for ANZ organisations
New research released by Salesforce seeks to quantify the impact the AI revolution is having on the service function in Australia and New Zealand. [ + ]
Kyndryl launches AI consulting and managed services
Kyndryl's new AI-based consulting and managed delivery services aim to help customers leverage the mainframe in their generative AI initiatives. [ + ]
IMT sector was Australia's most targeted in 2023: report
The information, media and technology sector has been the Australian industry most targeted by threat actors in 2023 in a report from Ensign InfoSecurity. [ + ]
