Lifeline digs deep into data
24 September, 2021Constantly working to improve outcomes, Lifeline is turning to data to develop an even deeper understanding of the issues that people in crisis are facing.
TIO complaints fall 6.1% in FY21
24 September, 2021 by Dylan Bushell-EmblingComplaints to the Telecommunications Industry Ombudsman declined 6.1% in FY21, but the proportion of unresolved complaints remains high.
Green IT: avoiding empty sustainability claims
24 September, 2021The addition of IT product process chemicals to an accepted substances list will help procurement managers make more informed choices.
Partnership to accelerate AI uptake
24 September, 2021 | Supplied by: Advantech Australia Pty LtdIndustrial IoT vendor Advantech has announced a partnerhip with ANSCENTER.
Subscription entertainment on the rise
23 September, 2021Pandemic-wary Australians switched on entertainment subscriptions at a rapid pace in the first half of 2021, despite experiencing decreased lockdown restrictions.
Customer experience from the cloud
23 September, 2021GWA Group has implemented NICE CXone as part of its digital transformation and technology overhaul.
New AI centre to partner with Australian business
21 September, 2021RMIT's Centre for Industrial AI Research and Innovation (CIAIRI) will bring leading researchers in AI together with industry partners.
Microsoft partner Avanade appoints new Australia GM
21 September, 2021Microsoft partner Avanade has appointed Laura Malcolm as its Australia General Manager, responsible for accelerating the growth of Avanade's Australian business.
Artificial intelligence key to high-definition customer experience
20 September, 2021 by Jason du Preez, senior vice president Asia Pacific | Supplied by: SugarAIPoor data quality is one of the biggest hurdles facing Australian companies aiming to deliver a customer experience.
Projectors deliver immersive TV environment
17 September, 2021 | Supplied by: Epson Australia Pty LtdThe supervising producer for Nine Network's Under Investigation imagined a unique environment for panel discussion, and settled on Epson projectors.
Queensland Rugby League invests in TechnologyOne SaaS solution
16 September, 2021Queensland Rugby League has invested in OneCorporate, a new enterprise software solution from TechnologyOne, to enhance its back-end technology systems.
EFTPOS launches eQR, eComm APIs
15 September, 2021 by Dylan Bushell-EmblingEFTPOS has announced the availability of new APIs to enable Australian fintechs to create solutions using its planned eQR and eComm payment functionalities.
ACCC approves eftpos, BPAY, NPP merger
15 September, 2021The ACCC has authorised the proposed merger of eftpos with BPAY Group Holding and NPP Australia, after accepting a court-enforceable undertaking from the parties.
MYOB, Thoughtworks partner to nurture tech talent
15 September, 2021MYOB and Thoughtworks have partnered to provide emerging tech talent with mentoring and real-world operational experiences to address Australia's skills shortage.
ICT may be responsible for up to 3.9% of emissions
14 September, 2021 by Dylan Bushell-EmblingNew research from Lancaster University argues that ICT is contributing to a greater share of global carbon emissions than previously estimated.
