Convergence

ShoreTel ups the ante in UC market

09 May, 2013 by Anthony Caruana | Supplied by: ShoreTel Australia

Earlier this week at Interop in Las Vegas and to a small group of journalists in Sydney, ShoreTel announced a new product for its unified communications users. The ShoreTel Dock fuses the office phone with mobile devices. Is this a sign that UC is coming of age?


Unified comms misunderstandings could cost you

12 April, 2013 by

Misunderstandings about unified communications tools mean Australian organisations could be spending big on unified communications tools that don’t improve employee productivity.


ShoreTel Mobility 6 and Conferencing iOS applications

06 March, 2013 by | Supplied by: ShoreTel Australia

ShoreTel has released its Mobility 6 and Conferencing iOS applications for free on iTunes.


Multivendor UC & the cloud challenge

11 December, 2012 by Sue Bradshaw, Senior Technical Writer, Integrated Research

While unified communications has been around for a while, how can it work in multivendor environments where cloud services are still new? How do we move from bare metal systems to cloud and what does that mean for the user experience?


Enabling interstate hot-desking with integrated voice and data

27 November, 2012 by Andrew Collins | Supplied by: Enablis Pty Ltd

Recruitment specialist Sirius Recruitment Group (SRG) has implemented an integrated voice and data solution that has enabled easier telephony administration and interoffice hot-desking.


City of Charles Sturt gains insight into communications with UC

27 November, 2012 by Technology Decisions staff | Supplied by: Mitel Networks

The City of Charles Sturt has implemented a unified communications solution across several of its locations, improving staff efficiency and customer service delivery.


Conroy to override ACMA; Google faces more antitrust claims; Internode launches NBN phone services

26 November, 2012 by Andrew Collins

Andrew Collins looks at the more interesting tales from IT in the last week, including Communication Minister Stephen Conroy’s influence over ACMA, more allegations of anticompetitive practices at Google and Internode’s foray into PSTN-style phone services over the NBN.


Improving customer service with IP business communications software

20 November, 2012 by Andrew Collins | Supplied by: Interactive Intelligence Australia

Toyota Financial Services (TFS) New Zealand has deployed an IP business communications software suite to manage the telephony requirements of its head office, national contact centre and the sales office of sister organisation Toyota New Zealand.


Saving lives with videoconferencing

07 November, 2012 by Andrew Collins | Supplied by: Alloy Computer Products Pty Ltd

Lower Murray Medicare Local (LMML), a healthcare provider in the Mildura area, has constructed a videoconferencing room in a local hospital using Vidyo equipment, drastically reducing the time patients must wait in order to see specialist doctors, and potentially saving lives.


Videoconferencing saves McDonald Jones Homes $16K a year

16 October, 2012 by Andrew Collins | Supplied by: LifeSize Communications

McDonald Jones Homes, a residential home builder, has deployed a videoconferencing system across its disparate offices, saving $16,000 a year on travel costs and staff time. The company has 210 staff spread across multiple locations in NSW, including four main offices and around 15 display homes, all of which are staffed. As the company is distributed across the state, travel costs were proving expensive.


Nice Systems mobile workforce optimisation suite

14 October, 2012 by

NICE Systems’ mobile workforce optimisation suite enables staff to access operational and personal data using their mobile phone or tablet. This set of applications can help employees interact in a more social and engaging manner for enhanced customer service and a better work environment.


South Coast Radiology consolidates 13 front desks into one call centre with Mitel unified communications

04 October, 2012 by

South Coast Radiology has used unified communications to centralise communications from its satellite offices into a call centre at head office, realising efficiency and fiscal benefits in the process.


Chinese contact centre market to overtake Australia by 2017

16 August, 2012 by

The Chinese contact centre market positioned itself in third place in the Asia Pacific region in terms of revenue in 2010 and will overtake Australia as the second largest market by 2017, according to Frost & Sullivan.


Avaya Aura Conferencing 7.0 online business collaboration

13 August, 2012 by | Supplied by: Avaya Australia Pty Ltd

Avaya has announced Avaya Aura Conferencing 7.0, the latest version of the company’s multimodal conferencing solution. The product enables session-based, unified voice and web collaboration from anywhere using desktop Macs or PCs, tablets and smartphones.


Avaya IP Office 8.1 upgraded UC solution

06 August, 2012 by

Avaya has announced the availability of Avaya IP Office 8.1, an upgraded version of its unified communications (UC) solution for SMEs.


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