Telco complaints on the increase
26 April, 2016Telco complaints to the ombudsman have risen over the last quarter with Optus experiencing the highest complaints ratio, according to published statistics from TIO.
Slack establishes APAC headquarters in Melbourne
01 April, 2016 by Dylan Bushell-EmblingBusiness group messaging app developer Slack has established an Australian presence with the opening of a new office in Melbourne, which will also serve as the company's APAC headquarters.
Aussies prefer personal touch for business, govt service
30 March, 2016 by Dylan Bushell-EmblingAustralians overwhelmingly prefer conducting customer service queries in person or on the phone rather than online for interactions with both businesses and government organisations, separate studies show.
More Australians choosing digital health services
21 March, 2016 | Supplied by: nbn co ltdAustralians 'sandwiched' between caring for children and elderly parents are more likely to take advantage of telehealth services from home, according to new research.
Phoenix Audio Condor Microphone Array
15 March, 2016 | Supplied by: Madison Connectivity SolutionsThe Condor Microphone Array from Phoenix Audio Technologies is a complete audio pick-up solution based on microphone array technology.
How Aussie SMBs are driving cloud adoption
09 March, 2016 by John Palfreyman | Supplied by: IPscapeSmall to medium-sized Australian businesses stand to gain from the cloud services revolution, particularly in the field of contact and call centres.
Digium Switchvox 6 business phone system
07 March, 2016 | Supplied by: WavelinkDigium Inc has released Switchvox 6, the latest version of its business phone system available for on-premises deployments, which is designed to deliver more efficient call handling, improved performance and an enhanced user experience.
CeBIT Australia 2016 to live stream keynotes
01 March, 2016 by Dylan Bushell-EmblingThe organisers of CeBIT Australia 2016 will live stream this year's keynote speeches to anybody with an internet connection who wishes to watch them.
Collaboration key to competitiveness for ANZ businesses
16 February, 2016 by Dylan Bushell-EmblingWhile ANZ business leaders overwhelmingly believe that technology-enabled collaboration is key to competitiveness and can transform their workplace, only one in five believe their current tools are optimal.
Deakin Uni to open VR learning hub
16 December, 2015 by Dylan Bushell-EmblingDeakin University has partnered with EON Reality to set up an interactive digital centre hub in Melbourne covering the latest virtual and augmented reality technologies.
Unified comms defeating the tyranny of distance
14 December, 2015 by Jonathan NallyFor enterprises whose operations span wide geographical areas with dispersed workforces, unified communications is the solution to many problems.
Atlassian becomes highest-valued Aussie tech company
10 December, 2015 by Dylan Bushell-Embling
Australian collaborative technology vendor Atlassian has been valued at a record $6.03bn following a stronger-than-expected IPO on the Nasdaq.
Zendesk opens tech HQ in Victoria
10 November, 2015 by Dylan Bushell-EmblingCustomer service software vendor Zendesk will hire up to 175 technology employees to staff its new technology headquarters in Victoria, which is being supported by state government funding.
Telstra and Ericsson make it to 1 Gbps speeds
09 November, 2015 | Supplied by: Telstra MobilesTelstra and Ericsson claim to have achieved a world-first test of 1 Gbps capability on its commercial mobile network.
NEC OneBox Appliances
23 October, 2015 | Supplied by: NEC Australia Pty LtdNEC Australia has launched NEC OneBox Appliances, an integrated hardware and software solution for Oracle technology and application stacks.
