Convergence

AT&T appoints GM for NZ

26 July, 2012 by

AT&T has appointed Peter Thomson as General Manager for its New Zealand operations. Thomson has also been appointed Sales Manager for Victoria, South Australia and Western Australia.


College halves phone bill with SIP trunking

16 July, 2012 by

Arndell Anglican College has reduced its monthly phone bills by 50% and improved its voice service levels, thanks to a new SIP trunking service.


Polycom HD social videoconferencing application with document sharing

16 July, 2012 by

The Polycom HD video software is a group social video chat application that allows users to access their contact lists in popular consumer social platforms, including Facebook, Skype and gTalk (Google video), and conduct HD video chats regardless of the applications the other participants are using, or where they are.


Webcast technology connects protestors with supporters during NSW Teachers Federation Stop Work Meeting

12 July, 2012 by

The NSW Teachers Federation was able to connect protestors at its recent Sydney-based stop work meeting to tens of thousands of teachers in regional areas across New South Wales, thanks to webcast technology.


ACMA agrees to register revised Telecommunications Consumer Protections Code (TCP)

11 July, 2012 by

The Australian and Communications Media Authority (ACMA) today agreed to register the revised Telecommunications Consumer Protections (TCP) Code, which ACMA says will give telco customers greater protection on issues such as bill shock, confusing mobile plans and poor complaints handling.


Runge improves collaboration with global LifeSize videoconferencing deployment

05 July, 2012 by

Mining consultancy and software development company Runge required a videoconferencing solution to improve global collaboration and meet the expectations of customers who had already invested in this technology.


Zoho ManageEngine Mobile Device Management

03 July, 2012 by

ManageEngine Mobile Device Management is a module of DesktopCentral, an enterprise desktop management solution. Mobile Device Management extends centralised IT administration to any iOS device, allowing businesses to use a single system for managing all of their desktop computers, laptops, iPhones and iPads.


Summerland Credit Union replaces telephone system with NEC IP PBX

15 June, 2012 by

Summerland Credit Union has overhauled its call centre and internal communications infrastructure, replacing it with an IP PBX from NEC. As a result, the company is saving $35,000 per year in line rental alone, while also improving call quality and reducing faults. Presence features also improve internal redirection of calls.


Homemade interactive voice response (IVR) and UC help Hoyts improve customer service and IT help desk

14 June, 2012 by

Hoyts Corporation has built its own interactive voice response (IVR) application for use with a recently deployed unified communications (UC) system. The solutions have resulted in a faster turnaround in call handling, and less time spent on call waiting.


Australian enterprises will look to hybrid of on-premise and hosted unified communications

13 June, 2012 by

Australian enterprises have started evaluating unified communications as a service (UCaaS) as a realistic alternative to on-premises UC, but most will choose some hybrid of unified communications and collaboration (UCC) and UCaaS in a phased migration, according to Gartner.


Hosted PBX allows service provider to enter IP voice market

12 June, 2012 by

In late 2010, Queensland-based service provider itrinity made the decision to offer IP voice services. The company looked at several hosted solutions, ultimately settling on a hosted VoIP PBX from VoNEX. The system provides itrinity with scalable VoIP services with a high degree of redundancy.


Mohamad Ali is the new CEO, Workforce Optimisation Division at Aspect

07 June, 2012 by

Aspect, provider of customer contact solutions, has appointed Mohamad Ali to the role of CEO of its workforce optimisation division. Ali will be expected to accelerate Aspect’s market growth, customer development and product innovation.


Monitoring the effects of high bandwidth videoconferencing on the network

17 May, 2012 by Sanjay Castelino*, Vice President of Product Management and Marketing, SolarWinds

Given its many promises of increased productivity, videoconferencing continues to gain popularity in the workplace, both in enterprise-grade systems and simple desktop video apps like Skype. But these benefits come at a cost, with networks becoming clogged with high-bandwidth video traffic. Monitoring the flow of traffic on the network is the first step in solving video-based bandwidth issues.


Polycom appoints new Australian and New Zealand managing director

01 May, 2012 by

Unified communications vendor Polycom has appointed Gary Denman as managing director of its Australian and New Zealand operations.


snom gains Schmooze appeal

27 April, 2012 by

snom technology has announced that its VoIP phones are interoperable with Schmooze Com’s PBXact phone system and PBXtended hosted PBX. snom VoIP phones can now be autoprovisioned via the Schmooze Com Endpoint Manager for quick and easy installation and no-hassle management, directly from the PBX GUI. The following six snom models are currently certified for the Schmooze solution: snom 300, snom 320, snom 370, snom 821 and snom 870 desktop phones and the snom M9 wireless handset.


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