Articles
A cool solution for a hot problem
Global electricity prices have jumped more than 50% in the past five years, right along with a dramatic upswing in data centre energy consumption. Whether the motivation is reducing costs, minimising carbon footprint, or both, many Australian organisations are committed to finding solutions that help improve data centre efficiency. Emerson Network Power’s David Scott uncovers one solution guaranteed to lower your high-density energy bills.
[ + ]The agenda behind VoIP
The truth is that VoIP technology is really as simple as putting another IP-based application - voice and voice-related services in this case - onto the network. And it does provide cost savings as it enables a method of doing away with the legacy voice network by digitising voice into data so that it can ride on the existing data network. Grant Howe, country manager, ANZ for 3Com, poses the question: so what’s not to love about VoIP? He explains that VoIP’s cost and complexity is really in the licensing.
[ + ]Every cloud has a silver lining
Instead of succumbing to all the gloom and doom emanating from the global financial crisis, which by some rather alarmist reports will see 100,000 Australian small and medium businesses (SMBs) go down the gurgler, why not look for the opportunities, suggests D-Link’s Maurice Famularo.
[ + ]The internet brings changes and benefits
As the new managing director at Cisco Australia and New Zealand, but an old hand at Cisco, it is Les Williamson’s responsibility to help the local arm of the company capture new and emerging market transitions. In that role, he says he is extremely excited to be leading a business at a time of great change, wrought chiefly by the current wave of internet technologies and the incredible productivity benefits they provide.
[ + ]The future of enterprise networking
2008 has been a roller-coaster ride of uncertainty. Every day we seem to hear new reports of organisations facing unexpected pressures and challenges. ProCurve’s Gurkirat Singh reports on the current state of play and provides common sense advice on what to do.
[ + ]Mobile broadband ready to fly
The global financial crisis is undoubtedly the focus of everyone’s attention and its impact will be felt in all sectors of the economy. Although the effect on the telecommunications industry remains uncertain, in many ways this industry is better positioned than others to cope with the downturn. Ericsson’s Jacquie Hey explains why.
[ + ]Cooling tough economic times
The global financial crisis is the focus of almost everyone’s attention. Its effect on the ICT sector remains uncertain; however, it has taken the impetus off ‘going green’. Server Racks Australia’s Simon Dunphy elaborates on ways to move forward in the server room and data centre in times of reduced budgets and the need for increased efficiencies while also going green.
[ + ]A fundamental shift in security
For a number of years, the security industry built effective defences from security threats using technologies including firewalls, anti-virus software and intrusion prevention systems. However, today, the majority of security threats have moved to the web instead of through email, and attackers’ techniques have matured. This shift, coupled with the proliferation of collaborative Web 2.0 sites, has changed the threat landscape and the way businesses need to think about security. Websense’s Adam Bradley walks us through the changing landscape.
[ + ]Passion makes a difference for businesses
Telstra Business, which has been headed up by Deena Shiff since 2006, has the distinction of touching more small businesses other than the Australian Tax Office so she understands their needs and her focus is on making sure they get it.
[ + ]Unifying the changes
No one can deny the way we work has changed dramatically in the past five years. Business requires us to navigate complex inter-company networks of customers, colleagues and partners. Up to now, however, organisations have struggled to truly succeed in adapting collaboration technologies. Cisco’s Peter Hughes elaborates on ways to make these new technologies work for your business.
[ + ]Are we there yet?
Unified Communications has been the subject of much discussion in recent years with vendors, analysts and the media all putting forward views and predictions. Yet, for many, the profusion of information has simply been confusing and it appears that for now, only those organisations with distributed, remote and mobile workforces seem to be reaping its clear advantages, reports Pushkar Taneja, managing director of GlobalConnect.
[ + ]Improving data centre efficiency
Clearly, improved electrical efficiency within the IT room - the ‘greening of the data center’ - is now a priority. APC’s Gordon Makryllos outlines why data centres are so energy inefficient and offers practical tips that they can use to become ‘green’.
[ + ]Eliminating the performance barriers to cloud computing
Cloud computing is becoming an important new tool for IT managers in controlling the cost and complexity of business-critical applications and data. The technology is compelling to enterprises because it allows them to consolidate resources, provision services more quickly and even rationalise costs more effectively with new business models. But there are limitations that often limit the effective gains of a scalable cloud computing model.
[ + ]Oracle Sun joins IBM, Dell and EMC at Storage Decisions Australia 2010
Oracle Sun will join IBM, Dell and EMC at Storage Decisions Australia 2010, the premium storage event. [ + ]
How can I help you?
In the current economic climate, companies simply cannot afford to lose customers. This means customer service must always be spot on, from the point of sale and well beyond, and a very large part of that is in the contact centre. So how are companies going to make sure that every customer contact results in complete satisfaction? Avaya’s Rob Wells provides an overview of the future of contact centres and the important impact this will have on business.
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