Outsourcing UC management
02 December, 2009 by Andrew Collins*
Paying someone to do grunt work is one of the more satisfying aspects of running a business. And for some small and medium businesses, outsourcing is the best way to deal with managing a UC deployment, reports Andrew Collins.
Is your network VoIP ready?
02 December, 2009
Enterprises and equipment vendors are learning the value of a complete readiness assessment before deploying voice over internet protocol (VoIP) across an organisation. The assessments are a critical step to a successful VoIP deployment, but many enterprises do not perform an assessment because of cost or because, after performing a baseline on network utilisation, they assume that their network has enough bandwidth to accommodate the voice traffic. Fluke Networks’ Wayne Allen* reports on the importance of assessment and the consequences of not assessing the network correctly.
NEC challenges Cisco and IBM in UC market
25 November, 2009
NEC Australia believes it is onto a winner with the announcement of the next evolution of UC with an industry first, a personalised software suite. Its previous product, the SV8000 communication server range, has chalked up 4500 customers in 18 months.
Telstra aims to knock Optus off iPhone perch
25 November, 2009
Telstra expects its extensive Next G network coverage will convince the SMB market that its network is the only one when it comes to using the iPhone for business.
Alloy hits the high notes with Zultys
23 November, 2009
Alloy has been appointed to distribute the Zultys family of IP phone systems and unified communication solutions in Australia. This will enable Alloy to move further into the mid-size to large enterprise market.
RMH transforms communications systems
16 November, 2009
The Royal Melbourne Hospital (RMH) is Melbourne’s oldest hospital, treating hundreds of thousands of patients each year. It was recognised as Australia’s busiest public hospital in the Commonwealth Government’s The State of Our Public Hospitals Report 2008 and, during that year alone, fielded a massive two million telephone calls. Given the reliance on its phone system, it needed to replace its ageing PABX, which was becoming ineffective and increasingly expensive to support.
Ian Gardiner honoured by winning Pearcy Award
12 November, 2009With video becoming just another data type and gaining a strong foothold on the internet, it is fitting that video media executive Ian Gardiner has won the prestigious 2009 NSW Pearcey award for ICT leadership.
Extra bandwidth keeps Hamilton Island connected
03 November, 2009
Visitors and employees of Hamilton Island in the Whitsundays are now benefiting from the quality, speed and reliability of Telstra’s high-speed networks and services as the result of a three-year contract to provide a business solution worth $4.5 million.
Business as usual for Telstra despite the NBN overhang
28 October, 2009
Telstra has updated its strategy and confirmed its financial guidance for 2009/10.
Broadband innovator takes the green challenge on the road
22 October, 2009
Internode is taking its sponsorship of this week’s Global Green Challenge for alternative energy vehicles seriously by putting founder and managing director Simon Hackett on the road for the 3000 km odyssey from Darwin to Adelaide.
More UC services offered in the cloud
22 October, 2009
Hosted telephony/unified communication services are becoming more prevalent.
Tata Communications extends connectivity into Australia via PPC1 cable system
21 October, 2009
Tata Communications, a leading provider of communications, will start delivering capacity into Australia via the privately owned PIPE Pacific 1 (PPC-1) cable system.
SaaS revitalises credit union call centre
13 October, 2009
Qantas Staff Credit Union (QSCU) has used IPscape, the Australian software as a service (SaaS) contact centre provider, to revitalise its Sydney-based call centre.
Mater Health Services’ smart hospital strategy
13 October, 2009
By allowing access to clinical information systems wherever they are needed, medical staff can access patient records, pathology and radiology results and key clinical information right at the bedside or point of care. This highly secure Cisco mobility solution untethers medical staff and supports different workflows and maximises their efficiency.
Unified communications applications suite
12 October, 2009
Unified communications software solutions for the Nortel CS1000 platform have been released by IPFX.
