Passion makes a difference for businesses
01 April, 2010
Telstra Business, which has been headed up by Deena Shiff since 2006, has the distinction of touching more small businesses other than the Australian Tax Office so she understands their needs and her focus is on making sure they get it.
The agenda behind VoIP
01 April, 2010
The truth is that VoIP technology is really as simple as putting another IP-based application - voice and voice-related services in this case - onto the network. And it does provide cost savings as it enables a method of doing away with the legacy voice network by digitising voice into data so that it can ride on the existing data network. Grant Howe, country manager, ANZ for 3Com, poses the question: so what’s not to love about VoIP? He explains that VoIP’s cost and complexity is really in the licensing.
Monash extends Google Apps capabilities to staff
29 March, 2010
Monash, Australia’s largest university, is set to expand the presence of Google technology on campus.
How can I help you?
24 March, 2010 by Rob Wells*, Managing Director, Avaya Australia and New Zealand
In the current economic climate, companies simply cannot afford to lose customers. This means customer service must always be spot on, from the point of sale and well beyond, and a very large part of that is in the contact centre. So how are companies going to make sure that every customer contact results in complete satisfaction? Avaya’s Rob Wells provides an overview of the future of contact centres and the important impact this will have on business.
LTE will not reach critical mass until 2014
22 March, 2010
According to analyst company Ovum, significant impact from long term evolution (LTE) will not occur in Australia until 2014, as networks are deployed nationally in digital dividend spectrum.
Telstra to commence LTE trials in May
19 March, 2010
Telstra will commence LTE trials in May 2010, selecting Huawei, Ericsson and Nokia Siemens mobile technology for testing.
Avaya IP Office communications solution for SMEs
16 March, 2010
Avaya has introduced the Avaya IP Office communications solution for SMEs that features UC capabilities that include advanced collaboration tools using voice, instant messaging, presence and video.
It’s time to prepare for IPv6
15 March, 2010 by Andrew Collins*
If your business relies at all on the internet, then you'd better get up to speed on IPv6 - if you don't, your customers won’t be able to reach you. Andrew Collins takes a look at what IPv6 means for business, how much time is left before the transition and what businesses need to do to prepare.
Optus Business App Store
11 March, 2010
The Business App Store is a resource built for business applications, supported by numerous devices and operating systems, allowing users to customise their business mobile experience.
Researchers share lab findings faster
10 March, 2010
Researchers at one of Australia’s leading health research facilities are sharing important findings with colleagues around the world faster, following the installation of a new Cisco IP telephony system by Comscentre.
A perfect storm
01 March, 2010 by Merri Mack
The Integ Group’s CEO, Ian Poole, believes we are heading for the perfect storm but it’s not the sort of storm that will sink the ship if organisations have the foresight to prepare for the inevitable disruption, then they will be the ones that prosper.
Virtualisation - key to the use of ICT assets
01 March, 2010 by Merri Mack
While there are signs of improving economic conditions, companies are still closely monitoring their operations and looking to do more with the resources already at their disposal. IT budgets are invariably being scrutinised and companies are looking at ways of moving capital expenditure to operating expenses to meet the same business goals. AT&T’s Fred Girouard looks at cost-effective IT solutions which can be deployed seamlessly across multiple locations to meet these needs.
Gear up for the return to growth
01 March, 2010 by Merri Mack
Capgemini Australia’s CIO Brett Wilson heralds the start of the New Year with optimism about more efficient and collaborative ways of working.
A passion for leadership and innovation
01 March, 2010 by Merri Mack
Voice&Data’s Merri Mack talked to Hugh Humphrey to find out the rationale of his move to the world of convergence at Optus after his previous employer, Vodafone, joined Hutchinson in a joint venture - VHA - in 2009.
Starwood launches telepresence rooms in Sydney and Chicago
26 February, 2010
Telepresence sites were launched by Starwood Hotels & Resorts in Chicago and Sydney as a service to its customers.
