Collaboration supports the business
08 September, 2010 by Merri Mack
Christopher Johnson’s insatiable interest in technology has not waned since he was a child. In fact, Johnson thinks he was born with zeros and ones in his blood. Now the CIO for Parsons Brinckerhoff Australia-Pacific (PB A-P) and part of its leadership team, Johnson is less interested in specific technology and more focused on how technology can support business. That’s not to say that he has given up on researching (and occasionally ‘playing with’) leading-edge technology, as his peers will attest.
Zeacom Communications Center 5.1
02 September, 2010
The Zeacom Communications Center (ZCC) 5.1 is the latest version of its unified communications, contact centre and business process automation solution that assists users to improve employee collaboration and productivity and enhance customer service.
Epygi QuadroM8L IP-PBX VoIP system
01 September, 2010
The Epygi QuadroM8L is designed for medium-sized offices needing a SIP-based telephone system that can support 32-98 extensions and up to 45 concurrent calls.
Complexity leads to telcos overcharging
31 August, 2010
Discussion paper released on telecommunications overcharging.
Connected education showcased at World Expo in Shanghai
30 August, 2010
Victorian students more than 8000 kilometres apart today chatted live to celebrate the opening of the Connections 2010 classroom exhibit at the World Expo in Shanghai, China.
The MCG goes digital
10 August, 2010
As part of a major security system overhaul, the iconic Melbourne Cricket Ground (MCG) is in the process of installing over 300 indoor and outdoor IP network cameras. The installation by Integrators Australia includes an upgrade to the existing security software and closed circuit television (CCTV) management system and is expected to be complete over the next few years.
Honda turns the corner with IP comms
10 August, 2010
In 2009, Honda Australia Motorcycles and Power Equipment (MPE ) turned to Dimension Data to provide cost-effective monitoring of its mission-critical IP telephony network and ensure the system is always running and revenue is protected.
2degrees turms on 3G voice and mobile broadband network
05 August, 2010
2degrees has enabled 3G voice and mobile broadband services across its network after an extensive program undertaken in partnership with Huawei. The 3G build covers the entire 2degrees network in Auckland, Wellington, Christchurch and Queenstown.
CRM-as-a-Service enables mobility
03 August, 2010 by Gari Johnson*
‘Traditional’ customer relationship management (CRM) - meet client, determine demand, head back to office, determine stock/seal deal - no longer suffices when time is of the essence. CRM imperatives today require customer information and business intelligence ‘on the go’.
ShoreTel Contact Center 6 call centre software
03 August, 2010
The Contact Center 6 call centre software enables users to integrate contact centre activities with existing core business processes.
Avaya customer service and collaboration applications
26 July, 2010
Avaya has launched a number of applications and services. Aura Contact Center is a multimedia contact centre application that extends to all types of media, including voice, email, web chat and instant messaging/SMS.
Telstra intends to enter e-health arena
23 July, 2010
The College of General Practitioners (RACGP) has announced the signing of an agreement to work with Telstra to launch e-health applications on a web-hosted service platform.
Northern Territory government awards Optus mutiple mobile and satellite contracts
22 July, 2010
Optus has been named a mobile and satellite supplier to the Northern Territory Government with mutiple contracts to supply mobile and satellite services.
Optus first to acquire new 2100 MHz spectrum licences
15 July, 2010
Optus first to acquire new 2100 MHz spectrum licences to increase 3G mobile capacity in regional Australia.
Yealink VP-2009P IP video phone
14 July, 2010
The Yealink VP-2009P IP video phone, for next-generation personal IP multimedia communication, utilises the TI DaVinci chipset and offers a 7″ 800 x 480 pixel TFT-LCD touch screen and a 2 Mb adjustable CMOS sensor camera.
