Video drives IT budget further
08 October, 2010 by Merri Mack
Steve Pascoe knows full well what a gift a cochlear implant is having received a bilateral cochlear implant a few years ago. Now working as the Information Technology and Communications Manager for the Sydney Cochlear Implant Centre (SCIC), he is determined to use technology in the most efficient way in a quest to help more people to receive the necessary services to support successful cochlear implants.
Telstra outlines strategy
29 September, 2010
Telstra has detailed its strategy and outlined a company program to grow market share, simplify company processes, reduce operating costs and improve customer service.
Komatsu leverages telepresence to increase efficiencies
15 September, 2010
Komatsu Forklift Australia has chosen Polycom to deliver best-of-breed, high-definition telepresence solutions to reduce travel downtime and lower network bandwidth costs, accelerate decision-making and enhance workflow efficiencies.
File transfer risks and costs escalate
14 September, 2010 by John Lee*
IT teams responsible for Australia’s business data transmissions services are likely to be operating in survival mode. Costs are rising and security risks escalating.
Smarter emergency services communications
09 September, 2010
Motorola has partnered with Australasian Fire and Emergency Service Authorities Council (AFAC) to promote smarter emergency services communications
Collaboration supports the business
08 September, 2010 by Merri Mack
Christopher Johnson’s insatiable interest in technology has not waned since he was a child. In fact, Johnson thinks he was born with zeros and ones in his blood. Now the CIO for Parsons Brinckerhoff Australia-Pacific (PB A-P) and part of its leadership team, Johnson is less interested in specific technology and more focused on how technology can support business. That’s not to say that he has given up on researching (and occasionally ‘playing with’) leading-edge technology, as his peers will attest.
Zeacom Communications Center 5.1
02 September, 2010
The Zeacom Communications Center (ZCC) 5.1 is the latest version of its unified communications, contact centre and business process automation solution that assists users to improve employee collaboration and productivity and enhance customer service.
Epygi QuadroM8L IP-PBX VoIP system
01 September, 2010
The Epygi QuadroM8L is designed for medium-sized offices needing a SIP-based telephone system that can support 32-98 extensions and up to 45 concurrent calls.
Complexity leads to telcos overcharging
31 August, 2010
Discussion paper released on telecommunications overcharging.
Connected education showcased at World Expo in Shanghai
30 August, 2010
Victorian students more than 8000 kilometres apart today chatted live to celebrate the opening of the Connections 2010 classroom exhibit at the World Expo in Shanghai, China.
Honda turns the corner with IP comms
10 August, 2010
In 2009, Honda Australia Motorcycles and Power Equipment (MPE ) turned to Dimension Data to provide cost-effective monitoring of its mission-critical IP telephony network and ensure the system is always running and revenue is protected.
The MCG goes digital
10 August, 2010
As part of a major security system overhaul, the iconic Melbourne Cricket Ground (MCG) is in the process of installing over 300 indoor and outdoor IP network cameras. The installation by Integrators Australia includes an upgrade to the existing security software and closed circuit television (CCTV) management system and is expected to be complete over the next few years.
2degrees turms on 3G voice and mobile broadband network
05 August, 2010
2degrees has enabled 3G voice and mobile broadband services across its network after an extensive program undertaken in partnership with Huawei. The 3G build covers the entire 2degrees network in Auckland, Wellington, Christchurch and Queenstown.
CRM-as-a-Service enables mobility
03 August, 2010 by Gari Johnson*
‘Traditional’ customer relationship management (CRM) - meet client, determine demand, head back to office, determine stock/seal deal - no longer suffices when time is of the essence. CRM imperatives today require customer information and business intelligence ‘on the go’.
ShoreTel Contact Center 6 call centre software
03 August, 2010
The Contact Center 6 call centre software enables users to integrate contact centre activities with existing core business processes.
