Sheldon College responds rapidly with unified comms
04 November, 2010
Sheldon College has successfully implemented a campus-wide unified communications system, with a fully integrated critical incident notification and response system from Mitel.
Banana Shire reaps benefits from videoconferencing
04 November, 2010
The Banana Shire Council has reduced its carbon footprint and realised significant time, cost and collaboration benefits using Polycom’s HD videoconferencing systems.
Integ appointments
01 November, 2010
Integ Communications has announced the expansion of its Contact Centre Solutions Group (CCSG) management team with two new hires. Paul Goode has been appointed to the position of Practice Manager and Lee Cole is new Project Manager.
Telstra helpdesk: now ‘inside’ your smartphone, PC and Mac
26 October, 2010
Telstra has launched a customer service tool that provides Telstra helpdesk consultants with remote access to customers’ computers and some smartphones to diagnose and fix common support issues.
IP phone unified communications benefits foreshore authority
25 October, 2010
The waterfront from Darling Harbour to The Rocks, one of Australia’s iconic tourist centres, is managed by the Sydney Harbour Foreshore Authority (SHFA). Voice communications, both internally among the Authority’s four locations, and externally with business contacts and tourists all over the world, is critical to the SHFA’s operations.
Noble Systems contact centre management applications for mobile devices
19 October, 2010
The Noble Systems contact centre management applications for the Apple iPad and other mobile devices are designed to reduce dependence on office infrastructure and to improve remote and mobile management. The web-based contact centre management and tracking software allows users to view campaigns and interact with agents from a variety of mobile devices.
Speech recognition helps retailer determine ROI
13 October, 2010
Each year, Australia’s largest independent car service and tyre retailer, Kmart Tyre & Auto Service (KTAS), spends millions in advertising and marketing.
Panasonic KX-TGP500 SIP wireless phone system range
12 October, 2010
The Panasonic KX-TGP500 range of SIP wireless phone systems for SMBs has two phone system options, both of which are preconfigured with MyNetFone SIP-based VoIP services.
Avaya real-time enterprise video communications and collaboration
12 October, 2010
A range of real-time enterprise video communications and collaboration products and services has been released. The Flare Experience is claimed to be the first, next-generation user experience that delivers collaboration capabilities across video, voice and text. The solutions range from personal desktop to multiscreen room systems and make high-definition, low-bandwidth video collaboration accessible for more employees in more enterprises and use less bandwidth than others.
Mercy Health improves communications with videoconferencing
12 October, 2010
Mercy Health and Aged Care Central Queensland Limited is a Catholic provider of health and aged care services with hospitals and aged care facilities in Queensland. The organisation has installed LifeSize HD videoconferencing solutions in six of its facilities and is already reaping the benefits of enhanced internal communication, collaboration, improved work/life balance and safety for its employees.
Video drives IT budget further
08 October, 2010 by Merri Mack
Steve Pascoe knows full well what a gift a cochlear implant is having received a bilateral cochlear implant a few years ago. Now working as the Information Technology and Communications Manager for the Sydney Cochlear Implant Centre (SCIC), he is determined to use technology in the most efficient way in a quest to help more people to receive the necessary services to support successful cochlear implants.
Telstra outlines strategy
29 September, 2010
Telstra has detailed its strategy and outlined a company program to grow market share, simplify company processes, reduce operating costs and improve customer service.
Komatsu leverages telepresence to increase efficiencies
15 September, 2010
Komatsu Forklift Australia has chosen Polycom to deliver best-of-breed, high-definition telepresence solutions to reduce travel downtime and lower network bandwidth costs, accelerate decision-making and enhance workflow efficiencies.
File transfer risks and costs escalate
14 September, 2010 by John Lee*
IT teams responsible for Australia’s business data transmissions services are likely to be operating in survival mode. Costs are rising and security risks escalating.
Smarter emergency services communications
09 September, 2010
Motorola has partnered with Australasian Fire and Emergency Service Authorities Council (AFAC) to promote smarter emergency services communications
