Internode hosted unified communications service
26 October, 2011
Internode has announced an offering for business customers to achieve benefits of hosted VoIP telephony.
ShoreTel Mobility extends UC to smartphones and tablets
25 October, 2011
ShoreTel has announced an update to ShoreTel Mobility, a smartphone solution that integrates leading smartphones and tablets with leading IP PBX systems extending full UC and cost-saving calling capabilities to the mobile workforce.
Radio network tunes in to unified comms
24 October, 2011
Commercial radio network ARN (Australian Radio Network) has completed a company-wide telephony and networking rollout.
Axis M1043 and M1044-W wireless network security cameras
21 October, 2011
The Axis M1043 and M1044-W network security cameras include local recording of video and audio, wireless capability and smart video surveillance features. They are small in size and are suitable for securing locations such as small businesses, boutiques, restaurants, hotels and residences.
Aastra Telecom 700 UC solution
19 October, 2011
Aastra 700 is a UC solution for small and medium-sized businesses wanting the benefits of UC for mobile employees and to cut call costs and roaming charges.
The 'prehistoric' top cop and his contact centre evolution
04 October, 2011 by Merri Mack
Once a ‘digital dinosaur’, whose most complex piece of technology was a typewriter, Greg Flint has evolved into a digital immigrant. As Acting Superintendent, Manager Policelink Branch for the Queensland Police Service (QPS), Flint has successfully led the state’s Policelink project. Flint explains to Merri Mack how he went from operational policing to heading up a major information technology project.
Digium Switchvox 5.1 unified communications solution
27 September, 2011
Digium has released Switchvox 5.1, which adds fixed mobile convergence and further integration with third-party business applications into its VoIP unified communications solution, designed for small to mid-sized businesses.
Jabra ANZ unified communications headsets
23 September, 2011
Jabra ANZ has launched four unified communications headsets.
Bosch Security Systems Dinion HD day and night IP camera
22 September, 2011
The Dinion HD is a 1080p day/night IP camera. It combines full HD resolution images with low light operation and colour reproduction.
Pharmacy keeps watchful IP eye on retail outlets
20 September, 2011
As part of a major security system expansion, Chemist Warehouse has deployed IP network cameras to monitor its expanding Australian retail network, in order to comply with the strict regulatory requirements of the Australian pharmaceutical industry.
Communicating with customers on their terms, with IP telephony
19 September, 2011
IT solutions provider CompNow has replaced its traditional phone system with a VoIP platform, allowing the company to integrate its telephony into its data network and providing the company with more sophisticated call management.
Internode demos fetchtv over the NBN
16 September, 2011
ISP Internode became the first company to deliver the fetchtv IPTV service over the NBN, when it showcased the service at the nation’s first broad-acre NBN deployment located at Doonside, in Sydney’s west.
Social media rises in the customer experience mix
19 August, 2011 by Merri Mack
Has social media killed off the traditional contact centre? Merri Mack examines the wane of the contact centre and the simultaneous rise of social media as a means of customer service.
IP telephony sends GOMED boss on holiday
11 August, 2011
Goldfields Occupational Medicine (GOMED), an independent occupational medical facility, has let go of its legacy technology and telephony provider after the facility experienced three months of IT downtime in two years. A new telephony solution has given GOMED’s boss, Tim Spokes, the peace of mind to set out on an overseas holiday.
Demons call on the power of unified comms
13 July, 2011
The Melbourne Football Club (MFC) - also known as ‘The Demons’ - has ditched its 10-year-old POTS phone system in favour of a unified communications (UC) system that provides the club with free interoffice calls and greater mobility.
