Chinese contact centre market to overtake Australia by 2017
16 August, 2012The Chinese contact centre market positioned itself in third place in the Asia Pacific region in terms of revenue in 2010 and will overtake Australia as the second largest market by 2017, according to Frost & Sullivan.
Avaya Aura Conferencing 7.0 online business collaboration
13 August, 2012 | Supplied by: Avaya Australia Pty LtdAvaya has announced Avaya Aura Conferencing 7.0, the latest version of the company’s multimodal conferencing solution. The product enables session-based, unified voice and web collaboration from anywhere using desktop Macs or PCs, tablets and smartphones.
Avaya IP Office 8.1 upgraded UC solution
06 August, 2012Avaya has announced the availability of Avaya IP Office 8.1, an upgraded version of its unified communications (UC) solution for SMEs.
AT&T appoints GM for NZ
26 July, 2012AT&T has appointed Peter Thomson as General Manager for its New Zealand operations. Thomson has also been appointed Sales Manager for Victoria, South Australia and Western Australia.
College halves phone bill with SIP trunking
16 July, 2012Arndell Anglican College has reduced its monthly phone bills by 50% and improved its voice service levels, thanks to a new SIP trunking service.
Polycom HD social videoconferencing application with document sharing
16 July, 2012The Polycom HD video software is a group social video chat application that allows users to access their contact lists in popular consumer social platforms, including Facebook, Skype and gTalk (Google video), and conduct HD video chats regardless of the applications the other participants are using, or where they are.
Webcast technology connects protestors with supporters during NSW Teachers Federation Stop Work Meeting
12 July, 2012The NSW Teachers Federation was able to connect protestors at its recent Sydney-based stop work meeting to tens of thousands of teachers in regional areas across New South Wales, thanks to webcast technology.
ACMA agrees to register revised Telecommunications Consumer Protections Code (TCP)
11 July, 2012The Australian and Communications Media Authority (ACMA) today agreed to register the revised Telecommunications Consumer Protections (TCP) Code, which ACMA says will give telco customers greater protection on issues such as bill shock, confusing mobile plans and poor complaints handling.
Runge improves collaboration with global LifeSize videoconferencing deployment
05 July, 2012Mining consultancy and software development company Runge required a videoconferencing solution to improve global collaboration and meet the expectations of customers who had already invested in this technology.
Zoho ManageEngine Mobile Device Management
03 July, 2012ManageEngine Mobile Device Management is a module of DesktopCentral, an enterprise desktop management solution. Mobile Device Management extends centralised IT administration to any iOS device, allowing businesses to use a single system for managing all of their desktop computers, laptops, iPhones and iPads.
Summerland Credit Union replaces telephone system with NEC IP PBX
15 June, 2012Summerland Credit Union has overhauled its call centre and internal communications infrastructure, replacing it with an IP PBX from NEC. As a result, the company is saving $35,000 per year in line rental alone, while also improving call quality and reducing faults. Presence features also improve internal redirection of calls.
Homemade interactive voice response (IVR) and UC help Hoyts improve customer service and IT help desk
14 June, 2012Hoyts Corporation has built its own interactive voice response (IVR) application for use with a recently deployed unified communications (UC) system. The solutions have resulted in a faster turnaround in call handling, and less time spent on call waiting.
Australian enterprises will look to hybrid of on-premise and hosted unified communications
13 June, 2012Australian enterprises have started evaluating unified communications as a service (UCaaS) as a realistic alternative to on-premises UC, but most will choose some hybrid of unified communications and collaboration (UCC) and UCaaS in a phased migration, according to Gartner.
Hosted PBX allows service provider to enter IP voice market
12 June, 2012In late 2010, Queensland-based service provider itrinity made the decision to offer IP voice services. The company looked at several hosted solutions, ultimately settling on a hosted VoIP PBX from VoNEX. The system provides itrinity with scalable VoIP services with a high degree of redundancy.
Mohamad Ali is the new CEO, Workforce Optimisation Division at Aspect
07 June, 2012Aspect, provider of customer contact solutions, has appointed Mohamad Ali to the role of CEO of its workforce optimisation division. Ali will be expected to accelerate Aspect’s market growth, customer development and product innovation.
