Enabling interstate hot-desking with integrated voice and data
27 November, 2012 by Andrew Collins | Supplied by: Enablis Pty LtdRecruitment specialist Sirius Recruitment Group (SRG) has implemented an integrated voice and data solution that has enabled easier telephony administration and interoffice hot-desking.
Conroy to override ACMA; Google faces more antitrust claims; Internode launches NBN phone services
26 November, 2012 by Andrew CollinsAndrew Collins looks at the more interesting tales from IT in the last week, including Communication Minister Stephen Conroy’s influence over ACMA, more allegations of anticompetitive practices at Google and Internode’s foray into PSTN-style phone services over the NBN.
Improving customer service with IP business communications software
20 November, 2012 by Andrew Collins | Supplied by: Interactive Intelligence AustraliaToyota Financial Services (TFS) New Zealand has deployed an IP business communications software suite to manage the telephony requirements of its head office, national contact centre and the sales office of sister organisation Toyota New Zealand.
Saving lives with videoconferencing
07 November, 2012 by Andrew Collins | Supplied by: Alloy Computer Products Pty LtdLower Murray Medicare Local (LMML), a healthcare provider in the Mildura area, has constructed a videoconferencing room in a local hospital using Vidyo equipment, drastically reducing the time patients must wait in order to see specialist doctors, and potentially saving lives.
Videoconferencing saves McDonald Jones Homes $16K a year
16 October, 2012 by Andrew Collins | Supplied by: LifeSize CommunicationsMcDonald Jones Homes, a residential home builder, has deployed a videoconferencing system across its disparate offices, saving $16,000 a year on travel costs and staff time. The company has 210 staff spread across multiple locations in NSW, including four main offices and around 15 display homes, all of which are staffed. As the company is distributed across the state, travel costs were proving expensive.
Nice Systems mobile workforce optimisation suite
14 October, 2012NICE Systems’ mobile workforce optimisation suite enables staff to access operational and personal data using their mobile phone or tablet. This set of applications can help employees interact in a more social and engaging manner for enhanced customer service and a better work environment.
South Coast Radiology consolidates 13 front desks into one call centre with Mitel unified communications
04 October, 2012South Coast Radiology has used unified communications to centralise communications from its satellite offices into a call centre at head office, realising efficiency and fiscal benefits in the process.
Chinese contact centre market to overtake Australia by 2017
16 August, 2012The Chinese contact centre market positioned itself in third place in the Asia Pacific region in terms of revenue in 2010 and will overtake Australia as the second largest market by 2017, according to Frost & Sullivan.
Avaya Aura Conferencing 7.0 online business collaboration
13 August, 2012 | Supplied by: Avaya Australia Pty LtdAvaya has announced Avaya Aura Conferencing 7.0, the latest version of the company’s multimodal conferencing solution. The product enables session-based, unified voice and web collaboration from anywhere using desktop Macs or PCs, tablets and smartphones.
Avaya IP Office 8.1 upgraded UC solution
06 August, 2012Avaya has announced the availability of Avaya IP Office 8.1, an upgraded version of its unified communications (UC) solution for SMEs.
AT&T appoints GM for NZ
26 July, 2012AT&T has appointed Peter Thomson as General Manager for its New Zealand operations. Thomson has also been appointed Sales Manager for Victoria, South Australia and Western Australia.
College halves phone bill with SIP trunking
16 July, 2012Arndell Anglican College has reduced its monthly phone bills by 50% and improved its voice service levels, thanks to a new SIP trunking service.
Polycom HD social videoconferencing application with document sharing
16 July, 2012The Polycom HD video software is a group social video chat application that allows users to access their contact lists in popular consumer social platforms, including Facebook, Skype and gTalk (Google video), and conduct HD video chats regardless of the applications the other participants are using, or where they are.
Webcast technology connects protestors with supporters during NSW Teachers Federation Stop Work Meeting
12 July, 2012The NSW Teachers Federation was able to connect protestors at its recent Sydney-based stop work meeting to tens of thousands of teachers in regional areas across New South Wales, thanks to webcast technology.
ACMA agrees to register revised Telecommunications Consumer Protections Code (TCP)
11 July, 2012The Australian and Communications Media Authority (ACMA) today agreed to register the revised Telecommunications Consumer Protections (TCP) Code, which ACMA says will give telco customers greater protection on issues such as bill shock, confusing mobile plans and poor complaints handling.
